Nyia Whitehurst
Milwaukee,WI
Summary
Organized Office Operations Associate known for high productivity and efficient task completion. Skilled in office management, data entry, and scheduling coordination. Excel in communication, time management, and problem-solving to enhance office operations and team collaboration.
Overview
9
9
years of professional experience
Work History
Office Operations Associate
Department of Corrections
Milwaukee
02.2023 - Current
- Managed daily office operations and maintained a clean and efficient workspace
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Managed client database and maintained accurate and up-to-date contact information.
Technician Specialist
Justice Point
Milwaukee, WI
01.2023 - 02.2024
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Maintained up-to-date case documentation for future reference.
- Install GPS monitor and Scram devices for Department of Corrections and Probation and Parole officers
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Administrative Assistant
Lichtsinn & Haensel, S.c Law firm
Milwaukee, WI
03.2019 - 01.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Handled incoming calls and directed callers to appropriate department or employee.
Cybersecurity Analyst
Paragon Development Systems, Inc. For Mayo Clinic
Milwaukee, WI
06.2016 - 02.2019
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Installed system updates, patched programs and optimized functionality.
- Protected secure data files and regulated access.
- Built firewalls and encrypted data to secure confidential information.
- Researched, planned and implemented small- and large-scale improvements to address changing conditions and needs.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
Education
Bachelor of Arts - Marketing
The Art Institute of Phoenix
Milwaukee, WI06.2015
Skills
- Windows, Excel, Compus, WICS
- Customer Support Needs Assessment
- Account Administration
- Attention to Detail
- Multitasking and Prioritization
- Problem solving
- File organization
Timeline
Office Operations Associate
Department of Corrections
02.2023 - Current
Technician Specialist
Justice Point
01.2023 - 02.2024
Administrative Assistant
Lichtsinn & Haensel, S.c Law firm
03.2019 - 01.2022
Cybersecurity Analyst
Paragon Development Systems, Inc. For Mayo Clinic
06.2016 - 02.2019
Bachelor of Arts - Marketing
The Art Institute of Phoenix