Nyjae Perkins
Baltimore,MD
Summary
Dedicated and service-oriented professional with a strong background in front-line customer service, administrative support, and high-pressure client-facing environments. Proven ability to manage complex scheduling, resolve inquiries with discretion and empathy, and maintain seamless operations in fast-paced settings. Skilled in communication, organization, and adapting quickly to meet evolving priorities. Brings a calm, solutions-focused approach to supporting diverse communities and ensuring exceptional service experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa and Health Club Receptionist
Four Seasons Hotel Baltimore
Baltimore, USA
05.2023 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Collaborated with other departments (housekeeping, in room dining, reservations) to ensure timely and accurate guest accommodations.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Served as the first point of contact for guests, managing in-person, phone, and email communications with professionalism and attention to detail.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Delivered premium customer service to high-profile clientele, consistently upholding Five-Star service standards.
Guest Service Representative
The Johns Hopkins Hospital
Baltimore, USA
04.2022 - 08.2023
- Greet and welcome a large volume of guests and patients, answer general questions and direct them to appropriate locations.
- Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment and create badges for them.
- Monitor reception area to provide consistently safe, hazard-free environment for guests.
- Answer and direct incoming calls using a multi-line telephone system.
- Operate a computer using systems such as EPIC, Easylobby Microsoft word and Excel.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Promote high level guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintain knowledge of any history, locations, activities and events to educate guests.
Phlebotomy Intern
V.A Medical Center
Baltimore, USA
03.2023 - 05.2023
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
Medical Records Assistant
Forest Haven Nursing and Rehabilitation Center
Baltimore, USA
06.2021 - 08.2022
- Assisted with properly processing record requests.
- Worked with management to ensure paperwork is received and processed correctly.
- Assisted management with reporting and paperwork.
- Scanned and uploaded incoming documentation.
- Kept department clean, organized and professional.
- Purged outdated files.
- Recorded and filed patient data and medical records.
- Observed confidentiality and safeguard all patient-related information.
- Completed patient paperwork and maintained accurate records.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor's degree - Biology
Morgan State University
Baltimore, MD12-2025
Skills
- Computer Networking
- Customer service
- Proficient in Microsoft systems
- Administrative Support and Data Entry
- Relationship building
- Active listening
Certification
- First Aid Certification
- BLS Certification
Timeline
Spa and Health Club Receptionist
Four Seasons Hotel Baltimore
05.2023 - Current
Phlebotomy Intern
V.A Medical Center
03.2023 - 05.2023
Guest Service Representative
The Johns Hopkins Hospital
04.2022 - 08.2023
Medical Records Assistant
Forest Haven Nursing and Rehabilitation Center
06.2021 - 08.2022
Bachelor's degree - Biology
Morgan State University
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