Nyjae Sylvester
Bronx
Summary
Dedicated supervisor with a strong background in community service. Ensured safety and compliance while training staff in operational procedures, addressing resident concerns, and fostering a supportive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CAMBA- Kings Inn Family Shelter
Queens
05.2025 - Current
- Supervised daily operations of shelter, ensuring safety and compliance.
- Trained staff on policies and procedures to improve service delivery effectiveness.
- Addressed resident concerns promptly to promote a supportive environment.
- Monitored facility conditions to ensure cleanliness and safety standards.
- Facilitated communication between staff and management to enhance operational efficiency.
- Implemented conflict resolution strategies to foster a harmonious environment among residents.
- Handled emergency situations with composure and in accordance with company guidelines.
Residential Aide/ Shift Supervisor
Samaritan Daytop Village
New York
04.2023 - 12.2024
- Greets all Residents and prospective Residents. Provides communication, information and supplies to residents as needed. Responsibilities include but are not limited to bed assignments, locker assignments etc.
- Ensured cleanliness and sanitation of shelters and resident areas to promote a safe environment.
- Coordinated staff break schedules to optimize shift coverage and resident support.
- Submit incident reports, complete Intakes, and complete Case Notes In CARES
- Completing the Tour Report in AVATAR
- Provided emotional support by listening to residents' needs and concerns attentively.
- Trained new staff on operational procedures and resident care protocols effectively.
- Documented resident progress and incidents accurately to support case management and enhance communication.
Senior Group Leader
YMCA
New York
06.2022 - 08.2022
- Supervised children in structured environment to ensure safety and engagement.
- Supervises a group of 20 children specifically designated by Program Facilitator.
- Acts as positive role model for children
- Facilitated interactions with individuals and entire group to foster inclusive participation.
- Participates actively in site activities.
- Establishes and maintains appropriate physical and behavioral limits.
- Applied appropriate disciplinary techniques while informing Program Facilitator of children needing additional support.
Teacher's Assistant
TAMIKA'S DAYCARE
New York
04.2011 - 07.2014
- Facilitated development of basic and cognitive learning skills, resolved conflicts, and supervised children to create a supportive learning environment.
- Ensured safety and security of children in classroom, on playground, and during field trips, fostering a secure environment for learning and play.
- Managed classroom activities in teacher's absence, ensuring continuity of learning and engagement for students.
- Prepared learning materials daily, helped with breakfast and lunch, and changed and cleaned toys and books weekly.
- Maintains a positive, calm attitude and a soft voice, and encourages this attitude and voice in others working in the classroom.
Education
High School Diploma -
URBAN ASSEMBLY SCHOOL FOR THE PERFORMING ARTS
New York06-2014
Bachelor's degree - Social Work
John Jay College of Criminal Justice
New York05-2026
Skills
- Team leadership
- Team leadership
- Employee training
- Shift reporting
- Conflict resolution
- Safety
- Data entry
- Microsoft Office
- Powerpoint
- Employee training
- Safety
Certification
- CPR Certification, F80, 08/23, 08/26
- Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters
Additional Information
Microsoft Office, Type 50wpm
Personal Information
- Authorized To Work: US
- Title: Shift Supervisor
Timeline
Shift Supervisor
CAMBA- Kings Inn Family Shelter
05.2025 - Current
Residential Aide/ Shift Supervisor
Samaritan Daytop Village
04.2023 - 12.2024
Senior Group Leader
YMCA
06.2022 - 08.2022
Teacher's Assistant
TAMIKA'S DAYCARE
04.2011 - 07.2014
High School Diploma -
URBAN ASSEMBLY SCHOOL FOR THE PERFORMING ARTS
Bachelor's degree - Social Work
John Jay College of Criminal Justice