NyJaiyah Chaplin
Alpharetta,GA
Summary
Dedicated to customer service and resolving issues and concerns. No matter the position, I will find a way to satisfy customer and company demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Pretty Smoothe Beauty Bar & Spa
Sandy Springs, GA
05.2019 - Current
- Conducted skin analysis to recommend personalized treatment plans and products.
- Performed a variety of esthetic treatments, including facials, waxing, and body treatments.
- Ensured compliance with health and safety regulations during all procedures.
- Educated clients on skincare routines and product usage for optimal results.
- Managed client appointments, ensuring efficient scheduling and outstanding customer service.
- Developed promotional packages to enhance service offerings and attract new clientele.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
Licensed Insurance Producer
Primerica
Newberry, SC
03.2023 - 04.2024
- Developed customized insurance plans tailored to client needs and financial goals.
- Educated clients on various insurance policies, enhancing their understanding of coverage options.
- Mentored junior producers, providing guidance on best practices and compliance standards in the industry.
- Collaborated with team members to design marketing strategies that increased client engagement and retention rates.
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Conducted regular policy reviews to ensure alignment with client objectives and changes in market conditions.
- Led initiatives to streamline application processes, improving overall efficiency for client onboarding.
Remote Customer Service Representative
Live Message America
Newberry, SC
01.2022 - 03.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-volume calls while maintaining professionalism and accuracy.
- Implemented feedback systems to streamline customer service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lead Sales Associate/Customer Service Representative
T-Mobile
Columbia, SC
11.2017 - 01.2022
- Led team in achieving sales goals through effective coaching and performance management.
- Developed and implemented strategies to enhance customer experience and drive repeat business.
- Trained new associates on sales techniques, product knowledge, and customer service best practices.
- Developed and implemented strategies to increase store visibility and drive foot traffic
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction.
- Performed inventory control procedures to manage stock.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Developed and maintained knowledge of current sales and promotions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Shift Supervisor
Rite Aid Pharmacy
Newberry, SC
04.2016 - 10.2017
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels, facilitating timely restocking of supplies to meet production needs.
- Plan-o-gram set up.
- Addressed customer inquiries and resolved issues promptly to maintain service standards.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certificate of Completion (1000 Hours) - Medical Aesthetics
Paul Mitchell - Esani
Alpharetta01-2025
High School Diploma -
Joseph Wheeler High School
Marietta, GA12-2015
Skills
- Strong communication skills
- Appointment scheduling
- Web design and editing
- Marketing
- Event Hosting
- Customer service
- Data entry
- Critical thinking
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
Certification
- Licensed Esthetician
- Certified in Hydrafacial, microdermabrasion, and chemical peels
- Licensed Insurance Producer
Timeline
Licensed Insurance Producer
Primerica
03.2023 - 04.2024
Remote Customer Service Representative
Live Message America
01.2022 - 03.2023
Licensed Esthetician
Pretty Smoothe Beauty Bar & Spa
05.2019 - Current
Lead Sales Associate/Customer Service Representative
T-Mobile
11.2017 - 01.2022
Shift Supervisor
Rite Aid Pharmacy
04.2016 - 10.2017
Certificate of Completion (1000 Hours) - Medical Aesthetics
Paul Mitchell - Esani
High School Diploma -
Joseph Wheeler High School