Nyjee Washington
Norcross,GA
Summary
Proven Inventory Specialist and Customer Service expert, excelling in inventory control and customer satisfaction at Publix Distribution Center. Demonstrated ability to streamline processes for 15% efficiency improvement, leveraging attention to detail and teamwork. Skilled in handling high-volume customer interactions with empathy, ensuring loyalty and resolving complaints effectively.
Overview
5
5
years of professional experience
Work History
Inventory Specialist
Publix Distribution Center
Dacula, GA
08.2023 - 09.2024
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Completed physical inventory counts each month.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Customer Service Representative
Intralot USA
Johns Creek, GA
01.2022 - 06.2022
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Worker
Rooms To Go Distribution Center
Lakeland, FL
05.2019 - 01.2020
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Completed physical inventory counts each month.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Customer Service Coordinator
Banfield Animal Hospital
09.2021 - 12.2021
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FLKathleen High School
Lakeland, FL05.2016
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- Shipping and receiving
- Cycle Counts
- Heavy Lifting
- Basic Math
Timeline
Inventory Specialist
Publix Distribution Center
08.2023 - 09.2024
Customer Service Representative
Intralot USA
01.2022 - 06.2022
Customer Service Coordinator
Banfield Animal Hospital
09.2021 - 12.2021
Warehouse Worker
Rooms To Go Distribution Center
05.2019 - 01.2020
Criminal Justice
Florida Agricultural And Mechanical University
Kathleen High School