Nykashia Holland
Tucson,AZ
Summary
Dynamic and detail-oriented professional with a proven track record at FedEx Express, excelling in time-sensitive deliveries and logistics management. Recognized for exceptional problem-solving abilities and a clean driving record, I effectively coordinated routes and mentored new team members, ensuring high standards of customer service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Courier
FedEx Express
12.2023 - Current
- Transport packages to residential and commercial locations.
- Maintained high standards of safety and efficiency in vehicle operations.
- Managed packages weighing up to 100 lbs efficiently in a dynamic setting.
- Ensured punctual and precise delivery and pickup schedules.
- Operated handheld scanners to track shipments and confirm deliveries, maintaining accurate records.
- Coordinated with dispatchers to optimize delivery schedules and routes for maximum efficiency.
- Mentored new couriers on best practices for delivery processes and customer interaction standards.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Flag Supervisor
Trafficade
10.2021 - 08.2023
- Directed traffic control teams ensuring safety at job sites.
- Positioned traffic management tools and protective equipment.
- Followed safety procedures and communicated with contractors and crews
- Executed various tasks throughout the state of Arizona.
- Coordinated team schedules, optimizing resource allocation for project execution.
- Conducted regular performance evaluations, providing constructive feedback to staff members.
- Collaborated with management to develop training programs addressing skill gaps.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Security Guard
Octavian Security
10.2020 - 10.2021
- Oversaw surveillance systems to ensure safety.
- Tracked daily activities and relayed information to colleagues.
- Regulated entry points to mining facilities and designated work areas.
- Conducted regular patrols, identifying and reporting potential hazards.
- Collaborated with law enforcement during investigations and emergencies.
- Trained new security personnel on protocols and emergency response.
- Developed and maintained incident reports for management review.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Food Champion
Taco Bell
10.2016 - 08.2020
- Trained and mentored new team members on operational procedures and customer service standards.
- Ensured food safety and quality compliance through regular inspections and adherence to protocols.
- Streamlined order preparation processes to enhance efficiency during peak hours.
- Developed training materials to improve staff performance and knowledge retention.
- Led team meetings to discuss performance metrics and set improvement goals.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Collaborated with management on promotional initiatives, boosting sales through effective execution of marketing strategies.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
certification - Class A CDL training
HDS Trucking
Tucson, AZ06.2026
High School Diploma - General Studies
Tucson High School
Tucson, AZ05.2018
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Valid Driver's license
- Clean driving record
- GPS and route planning
- Route planning
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Attention to confidentiality
- Logistics and transportation
- Delivery management
- Loading and unloading
Timeline
Courier
FedEx Express
12.2023 - Current
Flag Supervisor
Trafficade
10.2021 - 08.2023
Security Guard
Octavian Security
10.2020 - 10.2021
Food Champion
Taco Bell
10.2016 - 08.2020
certification - Class A CDL training
HDS Trucking
High School Diploma - General Studies
Tucson High School