Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nykeerah Johnson

Nykeerah Johnson

Kennesaw,Georgia

Summary

Diligent Student Nurse with background in customer service and cashiering. Proven ability to handle transactions and customers accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments. Demonstrates reliability and a strong ability to educate customers, ensuring a positive experience. Professional worker with commitment to high standards and achieving results. Known for dedication, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

CVS Pharmacy
07.2023 - 11.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Processed refunds and exchanges in accordance with company policy.

Stocker

Wal-Mart Supercenter
04.2023 - 07.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Maintained effective team member communication.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Sales Associate

JCPenney
02.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Science - Nursing

Kennesaw State University
Kennesaw, GA
07-2026

High School Diploma -

Americus-Sumter High School
Americus, GA
05-2021

Skills

  • Customer service
  • Reliability and punctuality
  • Patience
  • Privacy and confidentiality
  • Health promotion
  • Critical thinking
  • Decision-making
  • CPR and BLS certification
  • Active listening
  • Customer education

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR/AED Certification

Timeline

Customer Service Cashier

CVS Pharmacy
07.2023 - 11.2024

Stocker

Wal-Mart Supercenter
04.2023 - 07.2023

Sales Associate

JCPenney
02.2022 - 11.2022

Bachelor of Science - Nursing

Kennesaw State University

High School Diploma -

Americus-Sumter High School

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