Ny'kerica Thrower
Tallahassee,FL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
Tallahassee, FL
04.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Customer Experience Manager
Victoria's Secret Pink
Tallahassee, FL
06.2021 - 02.2023
- Executes sensoring guidelines in accordance with guidelines to reduce shrink
- Leading the entire sales floor while assigned to the role of Customer Sales Lead and ensuring the team is delivering the best buying environment for the customer
- Gaining business insight by reviewing total store results daily, weekly, and monthly and linking behaviors to actions
- Upholding positive associate relations that lead to engagement in the brand and the team
- Sources applicant pool for open roles, schedules, and conducts interviews for assigned team
- Facilitates associates onboarding and completing evaluations on a quarterly basis.
Sales Associate/ TAP Supervisor
Victoria's Secret Pink
Tallahassee, FL
10.2019 - 06.2021
- Greeting customers, responding to questions, demonstrated knowledge of benefits and features of merchandise, and providing outstanding customer service
- Processed POS transactions, including checks, cash, credit purchases or refunds
- Promoted VS credit card to customer to ensure loyalty and inviting them to return back
- Restocked, rearranged, and organized merchandise to company's standards
- Achieving established goals
- Cross-selling products to increase purchase amount.
Front Desk Representative
Workforce One
Fort Lauderdale, FL
06.2016 - 08.2016
- Completed administrative tasks such as scheduling appointments, sending faxes, and filing documents
- Provided excellent customer service to over 50 customers daily, and resolving customer inquiries with professionalism and in a timely manner
- Ensured reception area is always within compliance of the company rules and regulations
- Answered a multiple line phone system, managed calls by routing them to the proper extensions or taking messages and delivering them within company's message system
- Accepted deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensured they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
Education
Bachelor of Arts -
Florida Agricultural And Mechanical University
Tallahassee, FL05-2025
Associate of Science -
DeVry University
Villa Park, IL07-2023
High School Diploma -
Fort Lauderdale High School
05.2017
Skills
- Organizational Management
- Inventory Management
- Maintenance Planning
- Data Analysis
- Marketing
- Performance Monitoring
- Process Improvement
- Cultural Awareness
- Solutions Development
Accomplishments
- Tau Sigma Honors society
- NCNW Member
- NAACP Member
Affiliations
- Volunteering
- Orchestrating events
- Hosting events
References
References available upon request.
Timeline
Operations Manager
Ulta Beauty Inc.
04.2023 - Current
Customer Experience Manager
Victoria's Secret Pink
06.2021 - 02.2023
Sales Associate/ TAP Supervisor
Victoria's Secret Pink
10.2019 - 06.2021
Front Desk Representative
Workforce One
06.2016 - 08.2016
Bachelor of Arts -
Florida Agricultural And Mechanical University
Associate of Science -
DeVry University
High School Diploma -
Fort Lauderdale High School