Nykia Glover
Forest,VA
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
21
21
years of professional experience
Work History
Executive Director
Premier Transit Services
01.2012 - Current
- Conducted performance evaluations to identify strengths and development opportunities.
- Cultivated strong relationships with stakeholders by facilitating open communication and collaboration.
- Oversaw budget development by aligning financial resources with strategic goals.
- Formulated comprehensive strategic plans for long-term growth and sustainability.
- Streamlined financial processes, resulting in improved accuracy and reduced operational costs.
- Advocated for organizational interests with key stakeholders to foster trust and transparency.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Director of Customer Operations
Virginia Candle Company
09.2011 - 04.2012
- Collaborated with cross-functional departments to ensure seamless communication and coordination in delivering exceptional customer experiences.
- Maintained open lines of communication with C-suite executives and other key decision-makers within the organization, providing timely updates on departmental performance metrics and seeking guidance as needed for strategic direction.
- Improved customer satisfaction by implementing streamlined processes and efficient operational strategies.
- Interviewed, hired, coached and counseled team members in operation of respective areas.
- Contributed to revenue generation through upselling tactics, cross-selling opportunities, and other innovative sales strategies within the scope of customer operations management.
- Managed change with clear, concise written and verbal communication skills.
Marketing and Sales Manager
The Limited Brands
01.2004 - 09.2010
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Strengthened brand identity by overseeing visual elements such as logo design, website layout, and promotional materials consistency.
- Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
- Collaborated cross-functionally to align marketing strategies with overall business objectives, ensuring cohesive messaging across all channels.
- Spearheaded trade show participation, increasing brand exposure and generating valuable leads for the sales team.
- Expanded market share by identifying and targeting untapped consumer segments with tailored messaging.
Education
Bachelor of Science - International Relations
University of Lynchburg
Lynchburg, VAMaster of Arts - Public Policy Analysis
Liberty University
Lynchburg, VA05-2013
Skills
- Program Operational & Budget Management
- Strategic Planning & Operational Management
- Program leadership & Public Speaking
Timeline
Executive Director
Premier Transit Services
01.2012 - Current
Director of Customer Operations
Virginia Candle Company
09.2011 - 04.2012
Marketing and Sales Manager
The Limited Brands
01.2004 - 09.2010
Bachelor of Science - International Relations
University of Lynchburg
Master of Arts - Public Policy Analysis
Liberty University
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