Nykia Shellman
Ruskin,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Publix
03.2020 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Amazon FBA Seller
Amazon
08.2020 - 03.2022
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
Education
Lennard High School
Ruskin, FLSkills
- Account updating
- Consultative Sales
- Information Security
- Data Collection
Timeline
Amazon FBA Seller
Amazon
08.2020 - 03.2022
Customer Service Representative
Publix
03.2020 - 09.2023
Lennard High School
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