Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, showcasing a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make significant contributions to organizational growth.
Hi, I’m
Nykia Stanley
Cambridge,MD
Summary
Overview
16
years of professional experience
Work History
Neighborhood Service Center
Job Trainer
07.2024 - 11.2024
Job overview
- Enhanced Job Trainer program effectiveness by incorporating interactive and hands-on learning techniques.
- Implemented a system for tracking employee progress throughout the duration of the training program, enabling better support for those who needed additional assistance.
- Introduced gamification elements into the job-training curriculum, increasing participant engagement and enthusiasm for learning.
- Provided one-on-one coaching to employees struggling with specific tasks, ultimately boosting their confidence and efficiency at work.
- Delivered comprehensive training sessions for new hires, ensuring a smooth onboarding process and enhanced productivity.
Neighborhood Service Center
FIA Intake Worker
06.2023 - 11.2024
Job overview
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Increased case management effectiveness with timely data entry of client information into relevant systems.
- Assisted in staff training on intake processes, sharing expertise to improve team performance and overall effectiveness.
- Supported continuous improvement efforts by providing feedback on current practices, identifying areas for potential enhancements in the intake process.
- Reduced waiting times for clients during the intake process, implementing efficient scheduling practices and time management techniques.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Maintained accurate and up-to-date client records.
Hopkins Automotive
Receptionist
11.2017 - 02.2018
Job overview
- Operated Microsoft systems, cashing out vehicle sales, answering phones (up to10 lines), performing on-lot vehicle key audits, and tracking and maintaining dealers’ tags, etc
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
K2 Beverage
Cashier/Customer Service
02.2009 - 04.2017
Job overview
- Greeted customers, providing friendly and helpful service
- Checked out customer purchases quickly and accurately, using correct prices, departments, and codes
- Stayed informed of store products, as well as company policies, in order to better serve the customer by being prepared to answer their questions and/or to address their concerns
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Food Lion
Deli Associate
02.2011 - 05.2014
Job overview
- Provided exceptional service to deli counter customers by answering questions, responding to requests, making recommendations, slicing, weighing, packaging, and price-labeling meats, cheeses, and other deli products
Education
Chesapeake CollegeCambridge, MD
from Pharmacy Technician
06.2024
University Overview
Medical terminology
- Professional Development
Cambridge-South Dorchester (CSD)Cambridge, MD
High School Graduate
01.2004
University Overview
Skills
- Dedication to Workplace Excellence
- Strong Verbal Communication
- Strong Track Record in Customer Satisfaction
- Proficient in Structuring Workflows
- Experienced with Microsoft Office Applications
- Detail-Oriented Data Management
- Effective coaching
- Program implementation
- Workforce development
- Workplace safety
- Multitasking
- Reliability
- Documentation and recordkeeping
- Self motivation
- Professionalism
- Professional demeanor
- Employee performance reviews
Timeline
Job Trainer
Neighborhood Service Center
07.2024 - 11.2024
FIA Intake Worker
Neighborhood Service Center
06.2023 - 11.2024
Receptionist
Hopkins Automotive
11.2017 - 02.2018
Deli Associate
Food Lion
02.2011 - 05.2014
Cashier/Customer Service
K2 Beverage
02.2009 - 04.2017
Cambridge-South Dorchester (CSD)
High School Graduate
Chesapeake College
from Pharmacy Technician
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