Nykista Hennington
Dallas,TX
Summary
Experienced with handling patient inquiries and providing support ranging from behavioral health, pharmaceutical, restaurant and banking settings. Utilizes strong communication skills and empathy to resolve issues and ensure customer satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery. Known for empathy, active listening, adaptability, consistently achieving results even in high-pressure environments and good teamwork skills.
Overview
6
6
years of professional experience
Work History
Support Staff
BURKE MENTAL HEALTH
09.2022 - 01.2024
- Data entry; maintaining, processing, and scanning records
- Managing supplies, equipment
- Answering multi-line phones and directing calls to various staff and/or answering requests for Burke services; while demonstrating good telephone etiquette, and other verbal and written communication skills
- Maintain confidential data, as required by agency policies and procedures
- Go over consents and Intake process
- Checking clients in for prescriber and Intake appointments
- Calling scheduling prescriber and case manager appointments with correct medical codes
- Maintain list of possible subs for prescriber or no shows
- Maintain 8008/Teams to keep client flow moving
- Maintain scanning in patients documents within 48hrs
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Pharmacy Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 04.2022
- Assisted customers with a warm and professional attitude
- Assisted consumers with questions in-regards to pharmacy benefits and refills
- Processed prescription refills
- Handled inbound calls, and placed follow up outbound calls with in reasonable time while maintaining company metrics
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
- Redirected calls to appropriate department when necessary
- Maintain answering calls within 30 seconds
- Keeping phone calls under 40mins
- Used problem-solving skills to determine solutions for consumers
- Processed electronic credit card payments over the phone with clients for their pass dues or current balances
- Inputted consumer information in CRM & OMS database and updated
Survey Caller
Dynata, LLC
08.2020 - 11.2020
- Make outbound calls to registered voters
- Read from scripts and record responses
- Dispatch calls quickly and efficiently
Cashier/Food Prep
Sonic Drive-In
09.2018 - 10.2019
- Provided quick speed of service
- Prepared food and ice cream orders
- Taking and placing accurate food orders
- Prepared fresh fruit for the week
- Maintain clean work area
- Gave assistance where it was needed
- Processed cash, credit cards payments
- Kept drive time under 3mins
Delivery Driver
Pizza Hut
02.2018 - 08.2018
- Deliver ready to eat hot pizza and other food items
- Make credit card transactions over phone and obtain cash for orders
- Dishwasher
- Deliver great customer service ensuring customers are satisfied with their order before leaving
- Prepared food for my shift and next shift
Education
No Degree - Health Care Administration- Billing And Coding
College of Healthcare Professionals
Houston, TX04-2024
High School Diploma -
Jasper High School
Jasper, TX06-2012
Skills
- Telephone/Chat assistance
- Patient Intake
- EMR/EHR systems
- Data Entry
- Problem Solving
- Organized
- Customer Experience
- High-Volume Phone Calls
Timeline
Support Staff
BURKE MENTAL HEALTH
09.2022 - 01.2024
Pharmacy Customer Service Representative
BroadPath Healthcare Solutions
11.2020 - 04.2022
Survey Caller
Dynata, LLC
08.2020 - 11.2020
Cashier/Food Prep
Sonic Drive-In
09.2018 - 10.2019
Delivery Driver
Pizza Hut
02.2018 - 08.2018
No Degree - Health Care Administration- Billing And Coding
College of Healthcare Professionals
High School Diploma -
Jasper High School
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