NYKIYANA MOYE
Savannah,GA
Summary
Customer Service Specialist skilled in prioritizing and multi-tasking in fast-paced environments. Delivers exceptional customer service while ensuring data confidentiality. Trained in compensation, benefits, and organizational structures. Proven ability to work independently and quickly master new skills.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Primo Brands Water (ReadyRefresh) (Hays Staffing
(Remote)
07.2025 - 07.2026
- Managed a high volume of inbound and outbound calls while consistently meeting quality assurance and performance metrics.
- Provided exceptional customer service through account management, billing inquiries, order placement, product questions, and service resolutions, enhancing overall customer experience.
- Resolved customer concerns efficiently through active listening, problem-solving, and de-escalation techniques.
- Exhibited professionalism, empathy, and effective communication in customer interactions, fostering positive relationships and customer loyalty.
- Recognized for maintaining high customer satisfaction scores and delivering first-call resolution whenever possible.
- Updated customer accounts accurately while maintaining confidentiality and compliance with company policies.
- Coordinated delivery schedules and processed payments, refunds, credits, and service requests to ensure timely and accurate service delivery.
- Utilized multiple computer applications simultaneously to document interactions and provide timely resolutions.
- Worked collaboratively with dispatch, sales, and operations teams to ensure customer satisfaction.
Data Entry Specialist
Atna
Remote
03.2023 - 06.2025
- Facilitated timely retrieval of patient medical records to support physicians and treating team members.
- Streamlined electronic records management systems to address evolving needs and anticipated future demands.
- Resolved coding and diagnostic errors through collaboration with clinical staff, enhancing integrity and completeness of medical records.
- Supported healthcare applications by monitoring security, performance and reliability.
Benefits Verification Specialist
RemX Specialty Staffing
(Remote)
02.2020 - 03.2023
- Coordinated benefits processing, including enrollments, terminations, and claims, to ensure accurate and timely service delivery.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA and HIPAA.
- Verified vendor and monetary documentation accuracy and submitted for processing to SMI, contributing to streamlined operations.
- Ensured that all checks have been verified for vendor and monetary accuracy before the checks are mailed.
Daily, ensure that all Direct Deposit and Checks along with their supporting documentation is filed. - Categorized restricted fund accounts for accurate record-keeping. and placed in the appropriate child's file. Serviced copier machines to ensure optimal performance, postage machine, and fax machines and report any issues to the supervisor to determine if maintenance is required.
Customer Service Representative
Athenahealth
05.2018 - 02.2020
- Resolved customer issues, enhancing satisfaction through knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Established and activated customer accounts during onboarding process.
- Escalated customer concerns to supervisors for timely resolution.
- Identified and contacted potential providers for company benefits to fill all company benefit positions, including medical, vision and disability.
Healthcare Specialist
MediRevv
01.2017 - 04.2018
- Collected outstanding balances and assisted patients with financial options to enhance their ability to manage healthcare costs
- Maintained patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA), and company policies and procedures
- Documented patient information, treatments, and vitals in charts to maintain comprehensive health records.
- Recorded resident progress, medications and treatment in medical reports.
- Documented detailed progress notes for each resident to track their health status., medications and treatment in medical reports.
- Ensured strict confidentiality of patient information in compliance with legal regulations. in accordance with organization and legal requirements.
Education
Associate of Science - Healthcare Management
Georgia Military College
(Remote) 08.2018 - 08.2020
Associate Degree - Technology Education
Oconee Fall Line Technical College
(Remote) 08.2016 - 07.2018
High School Diploma -
Montgomery Co. High School
Skills
- Customer Service
- Inbound/Outbound Calling
- Customer Needs Analysis
- Data entry
- Record keeping
- Scheduling
- Patient Records
- Data Management
- Telephone Etiquette
- Computer Skills
- Planning & Organizing
- Adaptive Team Player
- HIPAA
- Applicant support
Timeline
Customer Service Representative
Primo Brands Water (ReadyRefresh) (Hays Staffing
07.2025 - 07.2026
Data Entry Specialist
Atna
03.2023 - 06.2025
Benefits Verification Specialist
RemX Specialty Staffing
02.2020 - 03.2023
Associate of Science - Healthcare Management
Georgia Military College
08.2018 - 08.2020
Customer Service Representative
Athenahealth
05.2018 - 02.2020
Healthcare Specialist
MediRevv
01.2017 - 04.2018
Associate Degree - Technology Education
Oconee Fall Line Technical College
08.2016 - 07.2018
High School Diploma -
Montgomery Co. High School