Nyla Bogard
FedEx
Austin,TX
6
years of professional experience
Highly organized and dependable hospitality, environmental services, and patient care professional with over 6 years of experience in hospital sanitation, patient dining, housekeeping, and package handling. Skilled in leading teams, managing workflows, maintaining strict safety standards, and delivering exceptional customer service. Recognized for de-escalating conflicts calmly, improving efficiency, and maintaining high cleanliness and service standards in fast-paced environments. Committed to patient safety, dignity, & hospital policies.
Work History
Patient Observation Assistant
5 Months- Continuously monitor assigned patients to maintain their safety and well-being.
- Observe patients for changes in behavior, condition, or level of awareness and immediately report concerns to nursing staff.
- Assist in preventing falls, wandering, elopement, or unsafe behaviors by following hospital safety procedures.
- Maintain constant visual observation as required by the patient’s care plan.
- Communicate professionally with patients, nurses, physicians, family members, and other healthcare staff.
- Provide reassurance and emotional support to patients while maintaining appropriate professional boundaries.
- Follow hospital policies regarding patient privacy, confidentiality, infection prevention, and safety.
- Document observations and patient behaviors accurately and promptly.
- Notify nursing staff immediately of emergencies, changes in patient behavior, or potential safety risks.
- Remain calm and professional when dealing with confused, agitated, anxious, or difficult patients.
- Maintain a clean, safe, and organized patient environment.
- Work closely with the healthcare team to support a safe and respectful patient-care environment.
- Assist with creating a positive and supportive environment for patients while working as part of the healthcare team.
- Report unusual incidents, safety risks, injuries, or changes in patient behavior promptly and accurately.
- Demonstrate reliability, punctuality, professionalism, and the ability to work independently while knowing when to request assistance.
Inbound Package Handler
11 Months- Receive, sort, and organize inbound packages in a high-volume warehouse environment.
- Maintain accurate scanning and documentation for all shipments.
- Meet productivity goals while following strict safety protocols.
- Assist team members to optimize workflow and prevent processing delays.
- Scan packages and ensure accurate tracking in the system
- Move & lift packages 50 lbs or more
- Work collaboratively with team members to meet productivity goals.
Patient Dining Associate
1 Year 4 Months- Deliver meals to pediatric patients according to dietary orders and hospital protocols.
- Assisting patients with eating when necessary, ensuring safety and comfort.
- Verify patients meal selections and accommodate special dietary requirements.
- Maintaining cleanliness of dining trays, carts, and patient eating areas.
- Communicate effectively with nursing and dietary staff regarding patient needs or concerns.
- Following strict food safety, sanitation, and infection control guidelines.
- Providing friendly and compassionate service to patients, families, and staff.Strong communication and interpersonal skills.
- Ability to follow dietary instructions accurately.
- Compassionate, patient, and attentive to the needs of children.
- Ability to stand, walk, and lift trays or carts as needed.
Environmental Services Lead (Housekeeping)
1 Year 4 Months- Lead daily housekeeping operations across multiple hospital units, ensuring cleanliness and infection control compliance.
- Train and supervise staff, delegate assignments, and monitor performance.
- Act as primary point of contact for incoming calls, staff coordination, and patient/family inquiries.
- Implement process improvements that increased cleaning efficiency and reduced errors.
Environmental Services Technician
9 Months- Provided detailed sanitation services in patient rooms, surgical areas, and common spaces.
- Monitored compliance with hospital safety, infection control, and sanitation standards.
- Collaborated with nursing staff to ensure patient comfort and safety.
- Maintained professional communication with staff and patients in high-pressure situations.
Housekeeper
6 Months- Cleaned cabins, suites, and public areas aboard luxury cruise ships.
- Ensured a high level of guest satisfaction through attention to detail and timely service.
- Worked efficiently in fast-paced, customer-facing environments while maintaining quality standards.
- Clean and sanitize guest rooms, bathrooms, and public areas according to hotel standards.
- Change bed linens, towels, and replenish guest room supplies.Vacuum, sweep, dust, and mop floors in rooms and common areas.
- Report any maintenance issues or safety hazards to management promptly.
- Ensure lost and found items are properly documented and stored.
- Maintain cleanliness and organization of housekeeping carts and storage areas.
- Follow cruise safety and sanitation protocols at all times.
- Strong communication skills and guest-focused attitude.
- Hotel or lodging environment with regular interaction with guests and staff.
Sanitation Worker
5 Months- Managed specialized medical waste handling and disposal in compliance with safety regulations.
- Supported team operations by organizing workflows and maintaining inventory of cleaning supplies.
- Ensured strict adherence to safety and environmental compliance protocols.
- Collect, handle, and dispose of sharps (needles, scalpels, etc.) and biohazard materials according to OSHA and local regulations.
- Maintain and restock sanitation supplies and PPE (personal protective equipment).
- Document and report all incidents or irregularities related to biohazard exposure.
- Follow all safety protocols and company procedures to prevent contamination or injury.
- Work collaboratively with healthcare or facility staff to ensure a clean and safe environment.
- Perform routine inspections of work areas to ensure compliance with safety and sanitation standards.
Housekeeping Attendant
1 Year 8 Months- Performed detailed cleaning of patient rooms, operating areas, and common spaces.
- Collaborated with hospital staff to maintain a sanitary and safe environment.
- Recognized for reliability, teamwork, and maintaining high cleaning standards.
Education
High School Diploma
or Equivalent
Skills
Professional Verbal & Written Communication
Phone Etiquette & Call Handling
Patient Service & Guest Relations
Cash Handling & Budget Awareness
Environmental Services & Housekeeping
Staff Training
Mentoring & Leadership
Conflict Resolution & Problem-Solving
Time Management & Multitasking
Detail-Oriented & Highly Organized
De-escalation / Situational Awareness
Active Listening
Patience & Emotional Control
Timeline
Patient Observation Assistant
Dell’s Children’s Hospital
03.2026 - CurrentRead More
Inbound Package Handler
FedEx
09.2025 - CurrentRead More
Patient Dining Associate
Texas Children’s Hospital
10.2024 - 02.2026Read More
Environmental Services Lead (Housekeeping)
Texas Children’s Hospital
06.2024 - 10.2025Read More
Environmental Services Technician
Arkansas Children’s Hospital
10.2023 - 07.2024Read More
Housekeeper
American Cruise Line
03.2023 - 09.2023Read More
Sanitation Worker
Stericycle
09.2022 - 02.2023Read More
Housekeeping Attendant
Baptist Hospital
04.2020 - 12.2021Read More
LISA ACADEMY
High School Diploma
Read More