NYLA CARTER
Allendale,MI
Summary
Versatile leader with experience as a barista, student marketeer, and head coach Adept at training staff, managing schedules, promoting brands, and developing strategic plans to increase awareness and performance. Recognized for strong communication, relationship building, and an ability to motivate diverse groups in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Barista
7Brew Coffee
Lansing, MI
04.2025 - Current
- Prepared and served a variety of custom coffee, energy drinks, and specialty beverages with accuracy and consistency.
- Leveraged deep menu knowledge and trend awareness to personalize recommendations, boosting customer satisfaction and increasing average order value.
- Achieved speed-of-service and customer satisfaction goals, enhancing overall store performance.
- Maintained visual appeal and cleanliness of stand, strengthening brand identity and customer trust in product quality.
Student Marketeer
RedBull USA
Allendale, MI
10.2025 - 06.2026
- Planned and executed innovative marketing activities to connect with key student audiences through targeted sampling events and collaborations.
- Delivered product samples at strategically chosen locations, optimizing distribution to align with specific events and student demographics.
- Represented Red Bull on campus, enhancing brand image through premium and energetic engagement.
Customer Service Representative
Planet Fitness
Lansing, MI
05.2025 - 08.2025
- Developed customer loyalty program, resulting in increased repeat business.
- Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
- Inspected facility areas for cleanliness and maintenance needs.
- Resolved customer service and billing complaints through merchandise exchanges, refunds, and bill adjustments, improving customer satisfaction.
- Documented call information per standard operating procedures, ensuring compliance and accuracy.
Head Coach
Lansing Catholic High School
Lansing, MI
03.2024 - 06.2025
- Facilitated development of mental skills in athletes, enhancing focus, concentration, motivation, discipline, and goal setting.
- Created strategies to maximize team performance during games.
- Delivered performance feedback to players post-game and practice, fostering continuous improvement.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Mentored and encouraged youth to develop strong work ethic by being positive a positive role model and regularly practicing skills.
Barista
Biggby Coffee
Lansing, MI
12.2021 - 03.2025
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
Education
Marketing
Grand Valley State University
Allendale, MI12-2028
High School Diploma -
Waverly Senior High School
Lansing, MI06-2023
Skills
- Beverage Preparation
- Menu Memorization
- POS Systems Experience
- Sales Experience
- Cash handling
- Brand ambassador
- Campus outreach
- Teamwork and collaboration
- Student Monitoring
Timeline
Student Marketeer
RedBull USA
10.2025 - 06.2026
Customer Service Representative
Planet Fitness
05.2025 - 08.2025
Barista
7Brew Coffee
04.2025 - Current
Head Coach
Lansing Catholic High School
03.2024 - 06.2025
Barista
Biggby Coffee
12.2021 - 03.2025
Marketing
Grand Valley State University
High School Diploma -
Waverly Senior High School