Nyla Contreras
Hacienda Heights,CA
Summary
Diligent Assistant Store Manager with a strong background in customer sales. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Gen Korean BBQ
03.2024 - Current
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner using the POS system
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
- Upsold menu items to increase sales revenue
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager
Public Outreach
08.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
Master of Science - Information Technology
Western Governors University
Salt Lake City, UT12-2026
Skills
- Process improvement strategies
- Operational efficiency
- Evidence-based decision making
- Soldering
- Exceptional customer service
- Data analysis tool
- Strong work ethic
- Cash handling
- Guest engagement
- Excel
- Data organization
- Data interpretation
Accomplishments
- Supervised team of 5 staff members.
- Captain of a team of 20 in the development of winning playoffs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Pronouns
- She
- Her
Awards
- First impression
- National Society of High School Scholars
- Golden Glove Award
- CIF Finalist Award
- Product Engineering Certification
References
Available upon request
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Gen Korean BBQ
03.2024 - Current
Manager
Public Outreach
08.2023 - 03.2024
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Master of Science - Information Technology
Western Governors University
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