Nyla Edwards
Wadesboro,NC
Summary
Dynamic customer service professional with a goal-oriented mindset, experienced at National General Insurance Company. Proven track record in enhancing customer loyalty through empathetic resolution of complaints and effective communication. Skilled in data entry and technical troubleshooting, consistently contributing to team sales goals and fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
Representative
National General Insurance Company
Rockingham, NC
2023 - 07.2025
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Provided valuable input resulting in new opportunities for growth and development.
- Contributed to team sales goals by upselling products and services to customers.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Collected, arranged, and input information into database system.
Customer Service Representative
Walmart.com
Remote
06.2020 - 2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Anson Early College
Polkton, NC05.2019
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Records management
- Paperwork processing
- Telephone reception
- Technical troubleshooting
- Performance improvement
Timeline
Customer Service Representative
Walmart.com
06.2020 - 2023
Representative
National General Insurance Company
2023 - 07.2025
Anson Early College