Nyla Jackson
Saint. Louis,MO
Summary
Dynamic leader and seasoned Barista Trainer at Starbucks, With as well experience in the food service industry, I have honed my skills in loyalty and delivering exceptional customer service, managing high-volume environments, and maintaining a positive dining experience. My ability to efficiently take orders, serve food, and handle customer inquiries with professionalism has consistently contributed to guest satisfaction and repeat business. I am adept at working collaboratively with team members, maintaining a clean and organized work area, and quickly resolving any issues that may arise. My strong communication and multitasking skills have enabled me to thrive in fast-paced settings while ensuring accuracy and attention to detail in every task.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Oakville, MO
08.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Server
Gatesworth
Clayton, Mo
07.2024 - 09.2025
- Effectively managed a number of tables simultaneously, ensuring high service standards were maintained.
- Ensured prompt delivery of food and drinks while maintaining a focus on customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Holties
Barnhart, MO
09.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided timely delivery of meals and beverages with an emphasis on client satisfaction.
- Managed billing operations using the POS system.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Barista
Starbucks
Fenton, Mo
09.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Lindbergh High School
5000 S Lindbergh Blvd Saint Louis, MO 63126 UnitedSkills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Coffee expertise
- Order taking
- Barista mentoring
- POS system operation
- Staff coaching
- Sales expertise
- Employee performance management
- Complaint handling
- Sales proficiency
- Health codes compliance
- Team player
- Cash handling
- Cash register operation
- Clear communication
- Active listener
- Attention to detail
- Adaptive and creative
- POS systems
- Opening and closing duties
- Team leadership
- Decision-making
- Menu memorization
Timeline
Server
Holties
09.2024 - 12.2024
Server
Gatesworth
07.2024 - 09.2025
Barista Trainer
Starbucks
08.2023 - Current
Barista
Starbucks
09.2021 - 08.2023
Lindbergh High School