Nyla Morris
Streetsboro
Summary
I have the following specialized experience: GS-05 Step:01
- Preparing, receiving, reviewing and verifying documents.
- Processing transactions, locating and compiling data from files and other data resources.
- Contacting customers through correspondence and telephone to obtain information, explain liability and encourage compliance.
Overview
5
5
years of professional experience
Work History
Accounts Management Contact Representative
Department of the Treasury GS05 0962 40 Hours/week
06.2024 - Current
- Take incoming calls on the IRS toll-free help line.
- Assist taxpayers and practitioners with tax law and individual account inquiries by accessing taxpayers accounts and relaying necessary information to the taxpayer or designated representative .
- Research IRS publications to assist with tax law questions and inquiries on individual accounts.
- Process 1040x forms, using AMS, CII, RRD, IDRS, xMEND, and IAT Systems.
- Work independently independently to gather facts and use discretion to resolve cases using guidelines set forth.
- Analyze and resolve tax issues as a result of taxpayers request, which conclude with preparing and issuing formal letters of approval/disallowance to correspond with adjustments made to accounts.
Undergraduate Student Intern
Lyric And Cultural Arts Center 25 Hours/week
09.2023 - 05.2024
- Assisted in designing engaging presentations utilizing visual aids to captivate audiences during meetings and conferences.
- Provided project progress updates and proposed solutions to issues.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Enhanced project efficiency by conducting thorough research and analysis for assigned tasks.
Front End Cashier
Heinen's Grocery Store 30 Hours/week
07.2020 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated them to the direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with an electronic computer system.
- Consistently recognized by management for outstanding customer service, performance, and work ethic.
Dietary Aide
Grand River Rehabilitation Center 25 Hours/week
09.2019 - 06.2020
- Served meals to residents per established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy, and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in a commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Applied knowledge of commonly-used concepts, practices, and procedures within a particular field.
Education
Bachelor of Arts - Mass Communications (Journalism)
KENTUCKY STATE UNIVERSITY
05.2024
Journalism
CUYAHOGA COMMUNITY COLLEGE
05.2021
Skills
- Proficient in MS Office (Excel, PowerPoint, Word, Teams, Outlook, Publisher)
- Create Spreadsheets
- Post-production
- Digital Storytelling
- Mass communication
- Answer switchboard lines
- 10-key adding machine
- Project Management Skills
- Excellent Attention to Detail
- Able to work in a team environment
- Strong interpersonal skills
Timeline
Accounts Management Contact Representative
Department of the Treasury GS05 0962 40 Hours/week
06.2024 - Current
Undergraduate Student Intern
Lyric And Cultural Arts Center 25 Hours/week
09.2023 - 05.2024
Front End Cashier
Heinen's Grocery Store 30 Hours/week
07.2020 - 01.2024
Dietary Aide
Grand River Rehabilitation Center 25 Hours/week
09.2019 - 06.2020
Journalism
CUYAHOGA COMMUNITY COLLEGE
Bachelor of Arts - Mass Communications (Journalism)
KENTUCKY STATE UNIVERSITY
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