Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Vanessa Renae Navarro

Laredo,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

The Geo Group - 40 Hours Per Week, $22.31 Hourly
09.2024 - Current
  • Reduced recidivism rates by implementing evidence-based programs.
  • Managed caseloads efficiently while adhering to strict deadlines set by regulations, ensuring compliance and timely service delivery.
  • Conducted interviews for hiring of inmate job positions to identify optimal candidates.
  • Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
  • Completed assessments ensuring accurate classification of inmates.
  • Executed daily checks for meeting inmates' necessities.
  • Kept inmate information postings updated consistently.
  • Ensured timely handling of email communications.
  • Contributed to monthly meetings aimed at assessing and implementing improvements.

Correctional Officer

The Geo Group- 40+ hours per week, $19.60 hourly
07.2019 - 09.2024
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Transported inmates to doctor appointments.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted safety and sanitation inspections.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised residents during meal distribution and recreation time.
  • Guarded facility entrances to screen visitors.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Performed head counts, checking cells for missing inmates.
  • Supervised inmates during day-to-day activities.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Inspected cells and conducted random searches of common areas.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Reviewed and processed daily documentation.

Team Member

Peter Piper Pizza- 35 hours per week $8.75 hourly
03.2018 - 04.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Checked quality of food products to meet high standards.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Adhered to food safety standards when storing and preparing foods.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Completed day-to-day duties accurately and efficiently.
  • Prepared meals such as salads, pizzas, wings and desserts.
  • Cut pizzas using rocking pizza cutter tool.

Education

High School Diploma -

United South High School
Laredo, TX
06.2018

Skills

  • Time management
  • Team collaboration
  • Organization and multitasking
  • Documentation and reporting
  • Email and telephone etiquette
  • Records management
  • Data entry

Certification

  • First aid/CPR certified

Languages

English
Professional
spanish
Professional

Timeline

Case Manager

The Geo Group - 40 Hours Per Week, $22.31 Hourly
09.2024 - Current

Correctional Officer

The Geo Group- 40+ hours per week, $19.60 hourly
07.2019 - 09.2024

Team Member

Peter Piper Pizza- 35 hours per week $8.75 hourly
03.2018 - 04.2019

High School Diploma -

United South High School
Vanessa Renae Navarro