Nyla Reese

• Assisted nurses with clerical duties such as filing, faxing, and data entry.
• Maintained confidential patient records and medical charts.
• Answered telephone inquiries from patients, physicians, and other healthcare staff.
• Provided support to nursing staff by ordering supplies and equipment, scheduling appointments, obtaining lab results and organizing patient information.
• Coordinated patient discharge procedures ensuring all necessary paperwork is completed accurately and efficiently.
• Ensured accurate completion of all forms related to admission and discharge processes.
• Acted as liaison between nursing staff and other departments within the hospital when needed.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

I worked in Medical-Surgical, ICU, and step-down departments as a unit clerk and as an patient sitter for fall-risk patients and psychiatric patients.

• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
• Developed and implemented strategies to improve member experience through surveys and feedback.
• Greeted members upon arrival, providing assistance with membership applications and other related processes.
• Marketed and sold memberships, add-on services, and nutritional supplements.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Analyzed market trends to identify opportunities for product expansion or improvement.
• Hired new employees and improved new hire retention.
• Attended conference calls with general and district manager.