Nyonna “Ny” Trott
Silver Spring,MD
Summary
Detail-oriented healthcare administrative professional with 3+ years of experience supporting outpatient clinical operations, EMR documentation, insurance coordination, and high-volume patient scheduling. Proficient in WebPT and IntakeQ systems with solid knowledge of HIPAA compliance and clinical workflow support. Currently pursuing an A.S. in Surgical Technology (Expected 2027) to strengthen long-term surgical care knowledge. Seeking a front desk or administrative role in a hospital or surgical practice where I can contribute immediately and grow within the organization.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
Better Health Physical Therapy
Kensington, MD
07.2023 - Current
- Primary point of contact for 60+ weekly patient visits
- Manage scheduling, intake, insurance verification, and check-in/out
- Utilize WebPT EMR & IntakeQ for documentation and workflows
- Prepare superbills, collect copays, and verify benefits
- Maintain HIPAA-compliant records and accurate patient data
- Generate monthly operational reports for clinic leadership
- Optimize scheduling and patient flow
Student Pilot
Washington Flight Academy
Gaithersburg, MD
03.2023 - Current
- Train under FAA regulations with detailed checklist execution
- Enhanced protocol compliance, situational awareness, and disciplined procedures
Physical Therapy Aide
Bethesda Physical Therapy
Kensington, MD
01.2022 - 07.2023
- Supported clinicians with patient prep and treatment space sanitation
- Assisted front desk during peak hours
- Organized equipment inventory
Specimen Processor
Actalent
Clarksburg, MD
11.2021 - 01.2022
- Processed and labeled biological specimens for accurate identification and tracking.
- Maintained cleanliness and organization of specimen processing area to ensure safety compliance.
- Prepared specimens for laboratory analysis, adhering to established protocols and procedures.
- Assisted in inventory management of supplies, ensuring availability for uninterrupted workflow.
Secure Asset Transporter
Brinks Security
Frederick, MD
09.2020 - 11.2021
- Operated and maintained secure transport vehicles for cash and valuables.
- Conducted thorough inspections of vehicles and equipment to ensure safety compliance.
- Managed time effectively to adhere to strict delivery schedules across various locations.
Front Desk Associate
Onelifefitness
Fairfax, VA
05.2019 - 08.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
Associate of Applied Science - Surgical Technologist
Prince George's Community College
Upper Marlboro, MDSkills
- WebPT & IntakeQ EMR Systems
- Patient Intake & Scheduling
- Front Desk & Clinic Operations
- Insurance Verification & Billing Support
- HIPAA Compliance
- Clinical Workflow Coordination
- Specimen Handling & Documentation
- Professional Communication
- Data Reporting & Organization
Timeline
Front Desk Administrator
Better Health Physical Therapy
07.2023 - Current
Student Pilot
Washington Flight Academy
03.2023 - Current
Physical Therapy Aide
Bethesda Physical Therapy
01.2022 - 07.2023
Specimen Processor
Actalent
11.2021 - 01.2022
Secure Asset Transporter
Brinks Security
09.2020 - 11.2021
Front Desk Associate
Onelifefitness
05.2019 - 08.2020
Associate of Applied Science - Surgical Technologist
Prince George's Community College