Nyree Cave
Harrisburg,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer engagement. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
Burlington Coat Factory Department Store
Harrisburg, PA
09.2022 - 12.2022
- Answered customer inquiries regarding product features, availability, and pricing.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Assessed customer needs to recommend appropriate products or services.
- Developed relationships with existing customers through follow-up communications.
- Consulted with customers regarding needs and addressed concerns.
- Gave customers quotes based on potential sales.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adhered to company policies and procedures when dealing with customers.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
Customer Service Representative
Hershey Park
Hershey, PA
06.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Arts - Psychology
Shippensburg University of Pennsylvania
Shippensburg, PA01-2024
High School Diploma -
Harrisburg High School
Harrisburg, PA06-2023
Skills
- Customer Needs Assessment
- Cash Handling
- Salesmanship
- Inbound Call Management
- Payment Processing
- Customer Engagement
Affiliations
- Multi-Cultural Student Affairs committee
- Criminal and Justice Club
Timeline
Customer Sales Representative
Burlington Coat Factory Department Store
09.2022 - 12.2022
Customer Service Representative
Hershey Park
06.2022 - 09.2022
Bachelor of Arts - Psychology
Shippensburg University of Pennsylvania
High School Diploma -
Harrisburg High School
Similar Profiles
Maria WestermannMaria Westermann
Cashier at Burlington Coat Factory Department StoreCashier at Burlington Coat Factory Department Store
Lexie SantanaLexie Santana
Sales Associate at Burlington Coat Factory Department StoreSales Associate at Burlington Coat Factory Department Store
Bansuri DesaiBansuri Desai
Retail Service Specialist at Burlington Coat Factory Department StoreRetail Service Specialist at Burlington Coat Factory Department Store