Nyree Davis
Washington
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Mid-Level Administrative Assistant
DHS Ombudsman Office
Washington, DC
01.2023 - 03.2025
- Managed a team of 2-3 members in weekly projects, assigning roles and performing comprehensive reviews to uphold submission quality.
- Oversaw data integrity processes for incoming cases, enhancing analysts' ability to provide timely and accurate outcomes.
- Communicated detailed, real-time case updates to a client base of 20-40 individuals daily, enhancing service reliability.
- Facilitated training sessions for new staff on administrative procedures to enhance team knowledge sharing.
- Collaborated in designing and deploying feedback mechanisms to enhance client engagement and service excellence.
Data Entry
DHS FEMA
Washington, DC
04.2021 - 01.2023
- Established an efficient double-checking system to ensure accuracy in all application data entries, resulting in zero errors.
- Executed the handling of sensitive information with a focus on discretion and compliance with established confidentiality standards.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Streamlined office procedures by implementing new software tools for project management and task tracking.
- Assessed and responded to customer requirements through proficient service and swift problem resolution.
Account Executive
Yelp
Washington, DC
05.2019 - 05.2020
- Designed targeted marketing solutions aimed at fulfilling varied client objectives and increasing market presence.
- Conducted in-depth analysis of market trends to identify strategic growth opportunities for client campaign optimization.
- Analyzed client needs and negotiated contracts, ensuring favorable agreements that aligned with company objectives.
- Streamlined onboarding procedures for new clients, enhancing their experience and fostering long-term relationships with the company.
- Implemented strategic sales initiatives resulting in a monthly increase of 15 new clients monthly.
Education
BA - Retail Marketing & Management
The Art Institute of Washington
Arlington, VA06.2018
Skills
- Customer service
- Data entry
- Office administration
- Customer and client relations
- Microsoft Office Suite
- Meticulous attention to detail
- Complex Problem-solving
- Project management
- Time management
Timeline
Mid-Level Administrative Assistant
DHS Ombudsman Office
01.2023 - 03.2025
Data Entry
DHS FEMA
04.2021 - 01.2023
Account Executive
Yelp
05.2019 - 05.2020
BA - Retail Marketing & Management
The Art Institute of Washington