Nyri White
Atlanta,GA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Newrest LLC
09.2022 - Current
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
- Developed a highly motivated team through effective communication, performance evaluations, and recognition programs.
- Monitored food preparation, production, and plating for quality control of over 500 plates daily.
- Served consistent portions following recipes and control standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
Customer Care Representative
Assurant
03.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
Sales Associate
Pandora Jelwery Store
10.2019 - 03.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Department Supervisor
The Home Depot
10.2019 - 03.2021
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
Customer Order Specialist
The Home Depot
08.2017 - 10.2019
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Collaborated with sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Provided exceptional customer service, resolving issues promptly and professionally.
Special Services Associate
The Home Depot
10.2015 - 08.2017
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined special service processes for increased efficiency and improved customer experience.
- Coordinated with various departments to ensure seamless delivery of special services to clients.
- Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
- Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.
Education
Medical Billing And Coding
Gwinnett College - Sandy Springs
Atlanta, GA05.2024
High School Diploma -
Westlake High School
Atlanta, GA05.2013
Skills
- Leadership
- Time Management
- Money Handling
- Excellent People Skills
- Product and Service Sales
- Cash Register Operation
- Customer Service
- Conflict Resolution
- Listening Skills
- Inventory Accuracy
Certification
Certified Phlebotomy Technician
Timeline
Team Lead
Newrest LLC
09.2022 - Current
Customer Care Representative
Assurant
03.2021 - 09.2022
Sales Associate
Pandora Jelwery Store
10.2019 - 03.2021
Department Supervisor
The Home Depot
10.2019 - 03.2021
Customer Order Specialist
The Home Depot
08.2017 - 10.2019
Special Services Associate
The Home Depot
10.2015 - 08.2017
Medical Billing And Coding
Gwinnett College - Sandy Springs
High School Diploma -
Westlake High School
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