Nyron Francis
Lackawanna
Summary
Business professional with expertise in administrative operations, client support, and leadership across diverse industries. Proven ability to excel under pressure while maintaining a strong work ethic and fostering team collaboration. Currently pursuing opportunities in case management within the waste management sector to enhance stability and contribute effectively.
Overview
14
14
years of professional experience
Work History
Counselor – Case Management
New Hope Education Center
Buffalo
2025.01 - Current
- Provided individualized support and guidance to clients facing educational and social barriers.
- Developed tailored case management plans while assisting clients in accessing essential resources.
- Maintained confidential records, completed documentation, and facilitated follow-up services.
- Collaborated with external organizations and internal teams to ensure holistic care.
Business Development Specialist
Haus Capital Corporation
New York
2021.11 - Current
- Managed financial reporting, including profit forecasting and reconciliations.
- Built and nurtured client relationships through participation in industry networking events.
- Identified growth opportunities and presented proposals to executive teams for consideration.
Manager and Team Lead
Legal Debut Processing
Brooklyn
2015.07 - 2021.02
- Directed a department of 20 credit and collections associates.
- Ensured compliance with the FDCPA in handling delinquent accounts.
- Partnered with legal teams on collections litigation and risk management.
- Created training materials and strategic plans for operations improvement.
Debt Collection Specialist and Counselor
Recovery Management Solutions
New York
2013.08 - 2015.06
- Conducted needs assessments to provide tailored debt solutions.
- Maintained accurate records and ensured consistent follow-up with clients.
- Surpassed monthly recovery goals through targeted strategies.
Collector – Chase Bank / Capital One
Firstsource Advantage LLC
Buffalo
2012.04 - 2013.07
- Managed 90+ daily calls, resolving client debts, and improving repayment rates.
- Offered budget coaching to reduce future financial instability.
- Resolved customer inquiries and disputes to ensure satisfaction.
- Utilized collections software to track and manage accounts efficiently.
Ramp Agent
China Airlines- JFK Airport
New York
2011.07 - 2012.04
- Oversaw aircraft loading/unloading operations with a focus on safety and weight balance.
- Ensured timely flight operations through efficient cargo management.
- Conducted safety checks on ground equipment before each shift.
Airport Security Officer
FJC Security Company- JFK Airport
New York
2011.06 - 2012.03
- Conducted airport patrols, and handled passenger inquiries.
- Responded to emergency incidents in compliance with TSA guidelines.
- Collaborated with law enforcement agencies during emergencies and security incidents.
Education
Associate of Science - Business
Erie Community College
Buffalo, NYSkills
- Case management
- Resource allocation
- Documentation compliance
- Needs assessment
- Data analysis
- Client relationship management
- Case management
- Transformational leadership
- Administrative support
- Team Supervision
- Conflict Resolution
- Strategic Planning
- Collections & Finance
Timeline
Counselor – Case Management
New Hope Education Center
2025.01 - Current
Business Development Specialist
Haus Capital Corporation
2021.11 - Current
Manager and Team Lead
Legal Debut Processing
2015.07 - 2021.02
Debt Collection Specialist and Counselor
Recovery Management Solutions
2013.08 - 2015.06
Collector – Chase Bank / Capital One
Firstsource Advantage LLC
2012.04 - 2013.07
Ramp Agent
China Airlines- JFK Airport
2011.07 - 2012.04
Airport Security Officer
FJC Security Company- JFK Airport
2011.06 - 2012.03
Associate of Science - Business
Erie Community College