NYSAA SMITH
Spring,TX
Summary
Dedicated and skilled professional with a comprehensive background in healthcare administration and customer service roles, spanning medical records management, patient care, and customer inquiries. Proficient in handling patient data with precision, utilizing EMR systems effectively, and ensuring adherence to HIPAA regulations. Adept at delivering exceptional customer service through efficient communication, strong organizational abilities, and a commitment to maintaining high-quality standards in both administrative and clinical settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
VCA Animal Hospital
Houston , TX
03.2024 - Current
- Greeted clients and their pets upon arrival at the clinic.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted veterinarians in examining animals.
Customer Service Representative
Acclara Solutions LLC
Houston , TX
01.2021 - 01.2023
- Handled over 50 patient inquiries daily, ensuring confidentiality and professionalism in addressing concerns and questions, resulting in a 95% satisfaction rate
- Managed a high volume of incoming customer calls with an average wait time of less than 30 seconds, enhancing overall service efficiency and client satisfaction
- Conducted HIPAA verifications and demonstrated proficiency in healthcare concepts, utilizing EMR systems, practices, and procedures
- Utilized EPIC system and acclarity note tool proficiently while processing payment transactions accurately and efficiently
Custodian of Medical Records
PCP for Life
Houston , TX
01.2018 - 01.2021
- Organized and managed patient health information data for over 5000 records, ensuring accuracy, accessibility, and security
- Verified and maintained proper completion of paperwork, securing patient files, and ensuring compliance with HIPAA regulations
- Efficiently managed electronic records using ECW databases, resulting in a 20% improvement in data accessibility and retrieval
- Implemented a systematic filing process, reducing file retrieval time by 15%
Collections Representative
Sutherland Global Services
Houston , TX
01.2017 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment, ensuring a clean and organized environment
- Delivered exceptional customer service during collection calls, maintaining professionalism in a fast-paced setting, resulting in a 90% issue resolution rate
- Handled customer inquiries regarding collection issues, refunds, account adjustments, and discrepancies, ensuring customer satisfaction and retention
- Monitored and maintained assigned accounts, reducing delinquency by 20% and consistently achieving performance goals
Medical Assistant
Lymphedema & Wound Care Institute
Houston , TX
01.2018
- Directed patients to exam rooms, documented vital signs, and prepared patients for examinations, ensuring smooth clinic operations
- Documented health history for 50+ patients weekly in both clinic and hospital settings, ensuring accurate records for healthcare professionals
- Educated patients on medications, procedures, and care plans, enhancing patient understanding and compliance with treatment plans
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed, managing administrative duties efficiently
Education
Medical Assistant With X-Ray -
Remington College
Brenham, TXSkills
- EMR Systems
- MS Office
- CMA
- Equipment Calibration
- Data Entry
- Phlebotomy
- Data Management
- Customer Service
- Medical Records
- Patient Communication
- Problem-solving
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant (CMA)
- CPR/First Aid/ AED
Timeline
Veterinary Receptionist
VCA Animal Hospital
03.2024 - Current
Customer Service Representative
Acclara Solutions LLC
01.2021 - 01.2023
Custodian of Medical Records
PCP for Life
01.2018 - 01.2021
Medical Assistant
Lymphedema & Wound Care Institute
01.2018
Collections Representative
Sutherland Global Services
01.2017 - 01.2018
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant (CMA)
- CPR/First Aid/ AED
Medical Assistant With X-Ray -
Remington College
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