NYSHAUNTA BAYLARK
St.Louis,US
Summary
Meticulous Service Worker, outstanding at multitasking as well as demonstrating immaculate customer service .Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Package Delivery Driver
Amazon
Hazelwood, MO
08.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
Casher
Family Dollar
Saint Louis Mo
01.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CSR
MOHELA
Chesterfield, MO, US
10.2021 - 01.2023
- Provided customer service and technical support to customers via phone, email, live chat, and social media
- Maintained records of customer interactions, transactions, comments and complaints
- Followed up with customers to ensure their satisfaction with products or services they received
Customer service representative
GC services
Chesterfield, MO, US
06.2019 - 09.2021
- Provided customer service support to customers over the phone and by email
- Handled customer inquiries and complaints in a timely manner
- Identified customer needs and provided appropriate solutions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly services
Collection agency
Enova
Chicago, Illinois, US
03.2017 - 06.2019
- Company Overview: Collection agency
- Interviewed customers to obtain financial information, payment history and other relevant details
- Researched customer accounts for any discrepancies or outstanding payments
- Negotiated payment plans with customers to ensure timely repayment of debt
- Contacted customers and explained debt management to encourage timely debt payments
- Collection agency
Bagger / Deli
Schnucks
Saint Louis Mo
02.2016 - 03.2017
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Education
GED -
St. Louis College of health and careers
St. Louis, Missouri06.2023
High School Diploma -
Imagine college preparatory
St. Louis, Missouri05.2015
Skills
- Payment Processing
- Data Collection
- Cross-Selling and Upselling
- Experienced
- Team player
Timeline
Package Delivery Driver
Amazon
08.2024 - 12.2024
Casher
Family Dollar
01.2023 - 08.2024
CSR
MOHELA
10.2021 - 01.2023
Customer service representative
GC services
06.2019 - 09.2021
Collection agency
Enova
03.2017 - 06.2019
Bagger / Deli
Schnucks
02.2016 - 03.2017
High School Diploma -
Imagine college preparatory
GED -
St. Louis College of health and careers