Nyssa Vickery
Selah,WA
Summary
Skilled professional with experience in collections, customer service, and data entry. Highly efficient in established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
01.2024 - Current
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
Server
Olive Garden - Darden Restaurants
07.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Patient Financial Services Representative
MultiCare Health
01.2023 - 12.2023
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Analyzed customer financial records to determine appropriate payment plan.
Dog Walker
Rover.com
05.2020 - 07.2021
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Led dogs away from hazards, obstacles and other animals to protect safety.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered topical and oral medications for animals' specific needs.
- Followed pet care instructions for dietary needs and medication regimens.
Education
High School Diploma -
East Valley High School
Yakima, WA06.2020
Skills
- Transactions and Cash Handling
- Reviewing Patient Information
- Customer Service
- PPE Guideline Compliance
- Team Player
- Warm and Friendly
- Patient Registration
- Financial Counseling
- Dining Room Cleaning and Upkeep
- Warm and Friendly
Timeline
Crew Member
McDonald's
01.2024 - Current
Patient Financial Services Representative
MultiCare Health
01.2023 - 12.2023
Server
Olive Garden - Darden Restaurants
07.2021 - Current
Dog Walker
Rover.com
05.2020 - 07.2021
High School Diploma -
East Valley High School
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