Nzelo Okafor
Norcross,GA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Afni, Verizon
Lawrenceville
06.2021 - 10.2024
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e
- Benefit and eligibility, billing and payments, authorizations
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
- Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance
- Provided exceptional customer service to ensure customer satisfaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Burlignton Coat Factory
Lawrenceville
02.2019 - 06.2021
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions
- To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers promptly and responded to questions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Sams Club
Snellville
10.2017 - 02.2019
- Receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions
- To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Issued receipts, refunds, credits or change due to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Shiloh High School
Snellville05.2017
Skills
- Customer Service
- Communication Skills
- Telephone Skills
- Billing Processes
- Customer Demand Planning
- Information Technology
- Cash Register Operation
- Call Centers
- Negotiation Skills
- Mentoring
- Sales
- Innovation
- Technical Support
- Supply Chain Management
- Adaptability
- Curiosity
- Account updating
- Complaint resolution
- Multi-line phone talent
- Customer relations
- Technical troubleshooting
- Computer proficiency
- Service standard compliance
- Microsoft outlook
- Dispute resolution
- Schedule mastery
Languages
English
Timeline
Customer Service Representative
Afni, Verizon
06.2021 - 10.2024
Cashier
Burlignton Coat Factory
02.2019 - 06.2021
Cashier
Sams Club
10.2017 - 02.2019
High School Diploma -
Shiloh High School