Billing & Coding specialist
Oasis Gonzalez
Blush Bar Spa
RUSKIN,FL
Summary
Compassionate Healthcare Service Professional skilled in patient communication and problem resolution. Manages patient inquiries and collaborates with medical teams to enhance service delivery. Excels in high-pressure environments, delivering results through teamwork and adaptability. As well as a detail-oriented esthetician skilled in delivering personalized skincare consultations and treatments. Committed to maintaining cleanliness and compliance with health regulations for optimal client satisfaction; and experience in following HIPPA laws.
2
Languages
1
Certificate
4
Years of experience
Work History
Esthetician
6 Months- Delivered customized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare regimens, increasing product sales and enhancing service retention.
- Ensured cleanliness and organization of treatment rooms, meeting health regulation standards.
- Conducted skin analyses to recommend tailored treatments, improving client satisfaction and treatment effectiveness.
- Provided personalized skincare consultations, assessing skin types and recommending appropriate treatments.
- Executed advanced facial techniques, including microdermabrasion and chemical peels, enhancing client satisfaction.
- Maintained a clean and organized treatment environment, ensuring compliance with health and safety regulations.
- Developed customized treatment plans based on individual client needs, fostering long-term relationships.
- Monitored inventory levels of skincare products and equipment, optimizing supply chain management processes.
- Collaborated with medical professionals to ensure comprehensive care for clients with specific dermatological concerns.
Customer Service Representative
2 Years 4 Months- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Documented and detailed calls and complaints using the call center's CRM database.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Assisted customers with Medicare inquiries, providing accurate information and resources.
- Facilitated enrollment processes for new Medicare beneficiaries, ensuring compliance with regulations.
- Processed Medicare applications accurately, ensuring compliance with federal regulations and guidelines.
- Maintained up-to-date knowledge of Medicare policies, adapting communication strategies to reflect changes effectively.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Front Desk Receptionist
1 Year 3 Months- Managed front desk operations, ensuring efficient check-in and check-out procedures for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Scheduled appointments using scheduling software, optimizing therapist availability and client convenience.
- Maintained accurate client records in management system, ensuring confidentiality and compliance with policies.
- Managed scheduling and appointment bookings for optimal client service experience.
- Processed payments efficiently using point-of-sale systems, ensuring accuracy in transactions.
- Maintained cleanliness and organization of reception area, creating a welcoming atmosphere for clients.
- Escorted clients to spa areas, treatment rooms, and offices.
Education
Medical Records - Billing & Coding
Associates in Health Information Technology - Health Information Technology
High School Diploma
Skills
Customer service
High-frequency machine use
Proficient in task management
Extractions and pore cleansing
HIPAA regulations adherence
Insurance eligibility verification
Organized scheduling coordination
Protect patient information
Data entry
Payment processing
Fast typing speed
Numeric data entry
Document scanning
Accuracy and attention to detail
CPT coding
Healthcare billing
Medical terminology proficiency
ICD-10 coding skills
Certification
- Esthetician License - issued 12/17/2021
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Esthetician
Blush Bar Spa
09.2023 - 03.2024
Customer Service Representative
Maximus Inc
08.2021 - 12.2023
Front Desk Receptionist
Massage Envy Spa
02.2020 - 05.2021
University of Phoenix
Medical Records from Billing & Coding
Hillsborough Community College
Associates in Health Information Technology from Health Information Technology
Lennard Highchool
High School Diploma