Obed Cordova
Mesquite
Summary
Dynamic Shift Supervisor with proven expertise in team leadership, operations management, and customer service. Skilled in money handling and inventory control, committed to enhancing operational efficiency and driving team performance.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Salad And Go
Mesquite, TX
- Assisted in managing daily operations, ensuring smooth workflow and protocal to company policies.
- Supported team in achieving customer satisfaction by addressing inquiries and resolving issues efficiently.
- Implemented training programs for new hires, promoting a continuous improvement and skill development.
- Monitored inventory levels, assisting in maintaining stock accuracy and minimizing waste through effective tracking systems.
Shift Supervisor
Starbucks
Mesquite, TX
08.2022 - 05.2026
- Supervised daily operations, ensuring compliance with company policies and service standards.
- Trained and mentored new team members to enhance productivity and customer service skills.
- Managed inventory levels, minimizing waste through effective stock control procedures.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Monitored cash handling procedures, ensuring accuracy and adherence to financial protocols.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader
Joann Fabrics
Mesquite, TX
01.2025 - 05.2025
- Supervised daily store operations and managed team schedules to ensure optimal coverage.
- Trained new staff on customer service techniques and product knowledge to enhance team performance.
- Implemented visual merchandising standards to improve product presentation and drive sales.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints efficiently, promoting a positive shopping experience.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Dallas College
Dallas, TX05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Time management
- Staff supervision
- Staff training and development
- Operations management
- Multitasking and organization
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Joann Fabrics
01.2025 - 05.2025
Shift Supervisor
Starbucks
08.2022 - 05.2026
Assistant Manager
Salad And Go
High School Diploma -
Dallas College