Obed Gonzalez

Professional Experience

• Manage day to day operations,overseeing service supervisors and technicians.
• Ensure adherence to business protocols ,legal compliance,and safety standards.
• Oversee budgets , forecasts,and inventory management.
• Recruit, train ,and mentor staff to maximize productivity and efficiency
• Implement systems and processes to enhance operational quality and customer satisfaction .
• Cultivate and manage strategic partnerships to foster business growth.
• Conduct monthly training meetings , including topics such as pest identification and pesticide application.
• Develop sales strategies ,ensuring new client acquisition and sales targets with cancellations.
• Manage train and develop a team of service technicians ,supervisors and staff.
• Responsible for budgeting and controlling operational costs.
• Quality Assurance : Maintain high standards of service quality and operational efficiency.
• Regulatory Compliance : Ensure business operations align with legal requirements. including pesticide labels and (SDS) Safety data sheets.
• Sales And Customer Service: Contribute to sales growth by providing excellent customer service , addressing operational challenges ,and maintaining strong client relationships
• Drive operational improvements to enhance productivity
• Implement safety protocols to ensure a safe working enticement.
• Address immediate operational challenges with swift problem resolution to minimize business disruptions.
• Recognized in PCT magazine (2017) for developing effective bed bug protocols in the hospitality industry .
• Awarded Top Performer at Ecolab in (2008) ST.Paul Minnesota.