Obiajulu Igwe
Dorchester,MA
Summary
Dedicated professional with a background in hospitality and customer service. Skilled in streamlining operational processes and ensuring seamless service delivery. Known for maintaining confidentiality and fostering a reputation for excellence in customer satisfaction and team collaboration. Proven ability to adapt in dynamic environments, with a strong focus on efficiency and attention to detail.
Overview
4
4
years of professional experience
Work History
Lead Concierge
Mediate Management
Boston, MA
11.2024 - Current
- Created weekly reports summarizing activities at the concierge desk.
- Directed incoming calls and messages to appropriate staff or residents.
- Managed payroll for the concierge department, ensuring accurate and timely processing of employee hours.
- Maintained guest privacy and building reputation by keeping information confidential.
Accounts Payable Generalist
Omni Hotels & Resorts
Boston, MA
11.2023 - 09.2024
- Processed and reviewed incoming invoices, ensuring proper approval and accurate coding to appropriate accounts and cost centers.
- Managed and maintained vendor relationships, addressing inquiries regarding billing issues, and payment discrepancies.
- Managed recurring payments and contracts, ensuring timely and accurate processing, and minimizing disruptions in service.
- Issued and prepared physical checks to vendors, ensuring accuracy in amounts, vendor details, and payment terms.
- Managed the hotel’s cash bank, ensuring the correct amount of cash was securely stored in the safe, and reconciled daily to prevent discrepancies.
Accounting Specialist
Envoy Hotel
Boston, MA
04.2021 - 01.2023
- Processed vendor invoices, ensuring proper coding, approval, and timely payments.
- Managed accounts receivable by preparing and sending invoices, tracking outstanding balances, and following up on overdue payments.
- Reconciled vendor statements to ensure accuracy and resolve discrepancies in payment records.
- Performed daily and monthly bank reconciliations, ensuring all cash and bank transactions were accurately recorded and balanced.
Operations Assistant
Louis Vuitton - LVMH
Boston, MA
10.2020 - 12.2020
- Provided status updates on shipping and receiving schedules to internal teams, ensuring clear communication.
- Partnered with various departments to streamline operational processes and enhance efficiency.
- Processed and shipped inter-store online orders with accuracy and adherence to deadlines.
- Evaluated data to uncover trends and supported informed, strategic decision-making.
- Performed routine inventory audits to address discrepancies and prevent stock shortages or losses.
Education
Bachelor of Arts - Business Entrepreneurship
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Arts - Business Administration
Roxbury Community College
Roxbury, MA05-2023
Skills
- Policy enforcement
- Property management
- Guest relations
- Task delegation
- Technology proficiency
- Exceptional communication
Timeline
Lead Concierge
Mediate Management
11.2024 - Current
Accounts Payable Generalist
Omni Hotels & Resorts
11.2023 - 09.2024
Accounting Specialist
Envoy Hotel
04.2021 - 01.2023
Operations Assistant
Louis Vuitton - LVMH
10.2020 - 12.2020
Bachelor of Arts - Business Entrepreneurship
Southern New Hampshire University
Associate of Arts - Business Administration
Roxbury Community College
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