Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Paul Robledo

College Station,TX

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, honed as a Lead Concierge at Parc at Traditions and Guest Services lead at Grand Hyatt San Antonio. Proven track record in enhancing guest satisfaction through innovative problem-solving and efficient operations management, while fostering team collaboration and enforcing policies to ensure consistent service excellence.

Experienced with guest relations, ensuring high standards of service and satisfaction.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

15
15
years of professional experience

Work History

Lead Concierge

Parc at Traditions
02.2025 - Current
  • Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
  • Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
  • Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
  • Streamlined the concierge process for improved efficiency, resulting in increased resident satisfaction.
  • Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
  • Offered friendly and efficient service to residents, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained accurate and up-to-date records of resident information.
  • Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.

Guest Services Associate

Hyatt
03.2010 - 12.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
  • Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
  • Utilized problem-solving skills when faced with unexpected situations; provided effective solutions that upheld the hotel''s reputation.
  • Maintained working knowledge of nightlife, local dining establishments and historic sites to share with hotel guests.
  • Facilitated and coordinated transportation services for guests.

Education

High School Diploma -

Lanier High School
San Antonio, Tx
05-2008

Skills

  • Exceptional communication
  • Policy enforcement
  • Technology proficiency
  • Brand representation
  • Strong leadership
  • Strong work ethic
  • Customer service
  • Time management
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Multitasking and organization

Accomplishments

  • Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
  • Supervised team of 8 staff members.
  • Worked closely with management to create a department that was brighter and helped to improve overall productivity for front desk personnel.
  • Multiple time employee of the month during my time at the Hyatt

Interests

  • Backpacking and Hiking
  • I participate in a variety of outdoor recreational activities
  • Reading
  • Music
  • Community Cleanup
  • Cooking
  • Drawing and Painting

Timeline

Lead Concierge

Parc at Traditions
02.2025 - Current

Guest Services Associate

Hyatt
03.2010 - 12.2024

High School Diploma -

Lanier High School

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