OBINNA PAUL NAZE
Laurel,MD
Summary
IT/ Research Professional with over 2 years of experience providing technical support, and managing IT projects. Proven track record of implementing efficient systems and processes, achieving high customer satisfaction, and reducing downtime. Equipped with research skills, conducting literature reviews, collaborating on projects, and communicating results to stakeholders. Proficient at collaborating with stakeholders and finding solutions to technical issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Assistant
Sailbond Shipping
Lagos, Nigeria
10.2022 - Current
- Providing technical support to over 25 employees, resulting in a 95% satisfaction rate
- Installed, configured, and maintained computer hardware and software systems, reducing downtime by 40%
- Trained new employees on company software and hardware, leading to a 30% increase in productivity
- Monitored and resolved network and security issues, reducing network outages by 50%
- Assisted in the planning and implementation of IT projects, contributing to a 20% improvement in project completion rates
- Providing technical support for remote employees, resulting in a 50% increase in telecommuting efficiency.
Travel & Visa Consultant
Aspom Travel Agency
Lagos, Nigeria
06.2022 - 09.2022
- Managed travel and visa arrangements for over 100 clients annually, ensuring a smooth and efficient process
- Achieved a 97% customer satisfaction rating through consistent and effective communication with clients
- Reduced processing time by 30% through the implementation of efficient systems and processes
- Provided expert advice and guidance to clients regarding visa requirements and immigration policies
- Acted as an escalation point for complex client cases, resolving issues with a success rate of 95%.
Research Assistant
Nigerian Institute of International Affairs
Lagos, Nigeria
06.2021 - 04.2022
- Conducted thorough literature reviews, resulting in a comprehensive understanding of current research in the field
- Collaborated with other researchers on multiple projects, contributing to successfully completing project goals
- Improved meeting efficiency by consistently organizing meeting spaces, materials, and documenting discussions
- Wrote reports to synthesize data and effectively communicate the results and their implications to stakeholders.
IT Assistant
Sailbond Shipping
Lagos, Nigeria
10.2020 - 03.2021
- Successfully installed, tested, and maintained computer hardware and software under the supervision of the IT Supervisor, resulting in improved system efficiency and reduced downtime
- Collaborated effectively with project team members to identify and resolve problems, contributing to the successful completion of multiple projects
- Implemented new software releases, system upgrades, and patches, ensuring the system was always up-to-date and secure
- Conducted daily preventive maintenance checks, ensuring all equipment was functioning optimally and meeting company standards, decreasing equipment failures by 30%.
Education
Bachelor of Science - International Relations
Caleb University
08-2020
Skills
- Technical Support
- IT Project Management
- Computer Hardware & Software Maintenance
- Network & Security Management
- Remote Support
- Email Management
- Time Management
- Customer Service
- Effective Communication
- Problem-Solving
- Strategic Thinking & Planning
- Flexibility & Adaptability
- MS Word, Excel, PowerPoint
- Administrative Tasks
- Data Entry
- Software Installation
- Issue Resolution
Certification
- Google Digital Workshop
- Fundamentals of Digital Marketing
- Jobberman Soft-Skills Training
- Design Guru, Graphic Design
- New Horizons, Customer Relationship Management & Statistical Analysis Using SPSS Software
References
References available upon request.
Timeline
IT Assistant
Sailbond Shipping
10.2022 - Current
Travel & Visa Consultant
Aspom Travel Agency
06.2022 - 09.2022
Research Assistant
Nigerian Institute of International Affairs
06.2021 - 04.2022
IT Assistant
Sailbond Shipping
10.2020 - 03.2021
Bachelor of Science - International Relations
Caleb University
- Google Digital Workshop
- Fundamentals of Digital Marketing
- Jobberman Soft-Skills Training
- Design Guru, Graphic Design
- New Horizons, Customer Relationship Management & Statistical Analysis Using SPSS Software
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