Michelle Carino
Dallas,TX
Summary
Diligent and self-driven customer service provider eager to contribute to a dynamic work environment that fosters professional and personal development. Ability to thrive in any environment that enables me to use my combined skills of communication and excellent problem solving skills to serve exceptional service.
Overview
6
6
years of professional experience
Work History
Service Advisor
Clay Cooley Chevrolet
12.2023 - Current
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Accessories Specialist
Friendly Chevrolet Dallas
09.2022 - 11.2023
- Managed returns and exchanges efficiently, ensuring customer satisfaction while adhering to store policies.
- Organized product displays according to visual merchandising guidelines, optimizing accessibility and appeal of accessories assortment.
- Increased customer satisfaction by providing personalized accessory recommendations based on individual style preferences.
- Collaborated with team members to plan and execute successful in-store events, driving increased foot traffic and sales.
- Assisted buyers in selecting appropriate merchandise assortments based on current market trends and customer preferences.
Front Desk Receptionist
Clay Cooley Nissan
07.2020 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Cashier
Mint Cleaners
03.2019 - 07.2020
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
Education
Bachelor of Science - Nursing
University of Arlington
Arlington, TX08-2025
Associate of Science -
Dallas College
Dallas, TX06-2021
High School Diploma -
Sachse High School
Sachse, TX06-2018
Skills
Bilingual
Multitasking and organization
Computer skills
Customer service
Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Clay Cooley Chevrolet
12.2023 - Current
Accessories Specialist
Friendly Chevrolet Dallas
09.2022 - 11.2023
Front Desk Receptionist
Clay Cooley Nissan
07.2020 - 09.2022
Front Desk Cashier
Mint Cleaners
03.2019 - 07.2020
Bachelor of Science - Nursing
University of Arlington
Associate of Science -
Dallas College
High School Diploma -
Sachse High School
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