Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
IHSS Public Authority
Sacramento, CA
10.2016 - Current
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Cashier
CHAMPS
Sacramento, CA
05.2018 - 01.2020
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Operated cash registers to process payments for goods and services.
Customer Service Manager
Nordstrom Rack
Sacramento, CA
02.2012 - 01.2017
Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Audited customer account information to identify issues and develop solutions.
Produced thorough, accurate and timely reports of project activities.