Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breya Green

Sacramento,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

IHSS Public Authority
Sacramento, CA
10.2016 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Cashier

CHAMPS
Sacramento, CA
05.2018 - 01.2020
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Operated cash registers to process payments for goods and services.

Customer Service Manager

Nordstrom Rack
Sacramento, CA
02.2012 - 01.2017
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Audited customer account information to identify issues and develop solutions.
  • Produced thorough, accurate and timely reports of project activities.

Education

Associate of Arts -

American Career College
CA
05-2018

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Support case resolution

Timeline

Customer Service Cashier

CHAMPS
05.2018 - 01.2020

Customer Service Representative

IHSS Public Authority
10.2016 - Current

Customer Service Manager

Nordstrom Rack
02.2012 - 01.2017

Associate of Arts -

American Career College
Breya Green