O'Brian Watkins Watkins

• Managed budget for department, ensuring all expenses stayed within allocated funds.
• Responded to customer questions regarding products, prices and availability.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Identified needs of customers promptly and efficiently.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Acted as a liaison between upper management and staff, facilitating open communication.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Collaborated with other departments to coordinate workflow processes between teams.
• Worked closely with human resources to support employee management and organizational planning.

### Outline for Company Production Standards and Safety Practices

I. **Introduction** A. Overview of the importance of production standards and safety practices in manufacturing. Role of team members in maintaining quality and safety

. **Quality Assurance** A. Prevention of Quality Issues. Importance of addressing maintenance issues promptly. Impact of timely resolution on overall quality. Documentation Practices. Maintenance of team production records. Acceptance documentation. Nonconformance documentation. Importance of accurate record-keeping for materials and final products. **Safety Protocols** A. Safety Incident Investigation and Reporting. Procedures for investigating team safety incidents. Importance of Reporting for Enhancing Safety Measures. Enforcement of Safety Procedures. Implementation of clear and consistent safety procedures. Strict adherence to OSHA requirements. **Production Operations** A. CNC Programming. Writing and testing code for CNC machines. Importance of high accuracy in implementation. Work Order Compliance. Consistency in following work orders. Role in Maintaining Production Efficiency. **Customer Service** A. Resolution of Customer Complaints. Process of identifying root cause issues. Importance of prompt resolutions for customer satisfaction. **Machine Preparation and Support** A. Preparation for Production Processes. Equipping machines with the required tools and parts. Support During Machine Set-Up and Tear Down. Assistance is provided according to job requirements. **Conclusion** A. Recap of the significance of production standards and safety practices. The continuous commitment to maintaining high-quality production and safety standards in the workplace.

- Managed inventory closely by maintaining computerized records and resolving discrepancies efficiently.
- Consistently met daily goals through effective scheduling and delegating assignments, ensuring a balanced workflow that kept employees engaged and on task.
- Handled administrative responsibilities for the area, including payroll tracking, activity reporting, and record-keeping.
- Enhanced team performance by carefully monitoring operations and empowering personnel.
- Fostered employee satisfaction and productivity through consistent training, mentoring, and support.
- Reduced store losses by training team members to identify and prevent theft.