OBSESION HEARN
HUMBLE
Summary
Current dispatcher with over a decade of dynamic experience in customer service through the medical and aviation sectors, demonstrating an innovative approach to enhancing operational efficiency and client satisfaction. Proficient in staff training, problem-solving, and strategic communication, consistently driving successful outcomes through leadership and collaboration. Committed to leveraging this extensive expertise to foster growth and innovation in future roles. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude, good energy, integrity, compassion, and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Dispatcher
Unifi Aviation, LLC
12.2024 - Current
- Trained new staff on dispatch procedures, fostering a collaborative work environment.
- Implemented process improvements that streamlined operations and reduced response times.
- Coordinated with team members to address customer inquiries and resolve service issues promptly.
- Managed communication between wheelchair assistants and passengers, ensuring timely dispatch of services.
- Maintained consistent communication between myself, wheelchair assistants and clients, ensuring timely dispatch of services.
Real Estate Agent
Legacy Homes & Properties
02.2022 - Current
- Represents buying clients or selling in the purchase or sale of their properties or family homes. My first deal was within months of me hanging my license with Legacy and my clients were very happy with the purchase of their family home.
Dispatcher
Unifi Aviation, LLC
- 12.2025
- Coordinated flight schedules and wheelchair logistics, ensuring timely assistance to the gate for departures and arrivals, which enhanced overall operational efficiency.
- Fostered strong relationships with airline personnel and ground staff, streamlining communication and enhancing team synergy.
- Provided excellent customer service by addressing inquiries and concerns promptly, contributing to a positive travel experience.
- Managed dispatch operations to optimize flight schedules, leading to noticeable improvements in on-time performance and customer satisfaction.
- Trained new dispatch team members, fostering a collaborative environment that encouraged knowledge sharing and skill development.
- Executed thorough checks of flight operations, ensuring compliance with safety protocols and contributing to risk mitigation.
Zone Lead
Unifi Aviation
04.2023 - 12.2024
- Collaborate with cross-functional teams to identify and implement process improvements for increased efficiency and productivity.
- Develop and implement strategies to improve operational efficiency and productivity.
- Develop and maintain relationships with airline representatives to ensure smooth airport operations and customer satisfaction.
- Coordinate with airline partners to optimize flight schedules and minimize delays.
- Implement a training program for new hires to ensure they are equipped with the necessary skills and knowledge for their roles.
- Ensure compliance with airport authorities' regulations and policies to maintain a safe and secure airport environment.
- Ensure compliance with airport safety regulations for smooth and secure operations.
Legal Account Representative
The Law Offices of Patenaude and Felix
01.2019 - 03.2020
- Makes outbound and takes inbound calls
- Negotiates on debts
- Ability to work under pressure
- Communication with consolidators/debt negotiators and 3rd party representatives
- Strong attention to detail
- Has the ability to multitask
Medical Assistant and Patient Service Representative
Family Health Centers of San Diego
10.2016 - 11.2018
- Consistently manages front office administrative duties (e.g. answering phones, scheduling appointments, managing medical records, patient processing, running insurance eligibility and billing) allowing the doctor to focus on health concerns of their patients.
- Helped implement compliance with HIPPA and OSHA regulations and improved patient care and satisfaction.
- Competent in CI MIS Medical 2.0 and EHR Medical 2.0 software
- Completed routine safety checks and emergency procedures
- Familiar with Medicaid and Medicare plans
- Vitalizing patients
- Comfortable working with adults and children
- Training new hires
Medical Receptionist
Southern California Psychiatric Care
04.2016 - 08.2016
- Consistently managed administrative duties (e.g. answering phones, scheduling appointments, managing medical records, patient processing, billing and bookkeeping) allowing the doctor to focus on health concerns of their patients.
- Helped implement compliance with HIPPA and OSHA regulations and improved patient care and satisfaction.
- Competent in Kareo EMR software
Medical Assistant Internship
AllSafe Medical Group
02.2016 - 05.2016
- Managed administrative duties such as answering phones, scheduling appointments, management of medical records
- Procession patients for care such as verifying patient's insurance and communicating with other healthcare providers.
- Demonstrated skill in taking patient's vital signs, medical histories, as well as performing venipuncture, injections and various diagnostic procedures.
- Ensured cleanliness, sanitation and maintenance of all exam rooms and equipment; preparing examination and treatment rooms with the necessary equipment and administrative paperwork.
- Collecting and preparing specimen for laboratory analysis (e.g. urine cultures, urinalysis and blood work).
- Competent in e-Clinical Works EHR Software, ICD 10 coding and C.P.T. coding as well as Microsoft Office software programs and Excel worksheets
- Helped implement compliance with HIPPA and OSHA regulations and improved patient care and satisfaction.
- Provide patient education and at home instruction.
Bartender/Hostess
San Diego Polo Club
05.2015 - 08.2015
- Set up events and special parties
- Provided fast and friendly service to all guest in the bar as well as the VIP designated area
- Greeted newly seated guest in a timely and friendly manner
- Inquired about drink and/or food orders and provided information to wait staff
- Quick mix a variety of simple complex cocktails (mostly beer and wine)
- Take guest to their designated tables, give information about specials, handle special requests, and provide waiter information.
- Monitored VIP tent to and flow to maximize usage and minimize customer wait times
- Maintain a positive work relationship with fellow staff and management
- Consistently kept bar and VIP area clean and sanitary
- Helped develop bar incentives and special cocktails to drive sales and promote Sunday Polo matches
- Accurately balance cash register at all times
Education
High School Diploma - Psychology
Houston Community College
Houston11.2025
Diploma - undefined
Brightwood College
San Diego08.2015
Psychology
San Diego Mesa College
San Diego05.2011
High School Diploma - undefined
Crawford High School
San Diego06.2010
Skills
- Customer Service
- Leadership
- Staff Training
- Scheduling
- Effective Communication
- Problem Solving
- Teamwork
- Document Review
- Administrative
- Resourceful
- Data Collection
- Attention to detail
- Active listening
- Problem-solving
- HIPPA Laws
- OSHA Laws
- Patient Care
- Microsoft Office
- Schedule coordination
- Customer relationship management
- Dispatching field personnel
- Work order management
- Closing tickets
- Incident reporting
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Training new hires
- Critical thinker
- Workflow prioritization
Personal Information
Title: Leasing Agent
Timeline
Dispatcher
Unifi Aviation, LLC
12.2024 - Current
Zone Lead
Unifi Aviation
04.2023 - 12.2024
Real Estate Agent
Legacy Homes & Properties
02.2022 - Current
Legal Account Representative
The Law Offices of Patenaude and Felix
01.2019 - 03.2020
Medical Assistant and Patient Service Representative
Family Health Centers of San Diego
10.2016 - 11.2018
Medical Receptionist
Southern California Psychiatric Care
04.2016 - 08.2016
Medical Assistant Internship
AllSafe Medical Group
02.2016 - 05.2016
Bartender/Hostess
San Diego Polo Club
05.2015 - 08.2015
Dispatcher
Unifi Aviation, LLC
- 12.2025
Diploma - undefined
Brightwood College
Psychology
San Diego Mesa College
High School Diploma - undefined
Crawford High School
High School Diploma - Psychology
Houston Community College