Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OCEANA O'LONERGAN

Colorado Springs,CO

Summary

Dedicated Patient Care Coordinator with a proven track record as a dependable delegate, delivering exceptional customer service. Promptly resolving conflict to ensure patient satisfaction highlights my commitment to quality care and collaboration in healthcare settings. I have ample experience in managing and organizing patient health records, prioritizing comfort and confidence for all client.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

Generations Acupuncture
11.2023 - Current
  • Warmly greeted approximately 30 in-person visitors per day warmly ensuring they had a positive experience
  • Used proper telephone etiquette, answering about 30 phone calls per day
  • Displayed pleasant and professional demeanor, positively representing organization
  • Maintained accurate records of all incoming calls, messages, and visitors
  • Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues

Grocery Clerk

Sprouts Farmers Market Inc
06.2023 - 11.2023
  • Examined and inspected at least 50 stock items per day for wear or defects, ensuring customers can purchase only top-quality items
  • Unloaded, sorted, and stocked merchandise according to store layout and product placement
  • Maintained effective team member communication
  • Answered customer questions and provided detailed product information

Public Opinion Research Interviewer

LUCE Research
06.2020 - 12.2022
  • Conducted at least 10 telephone interviews daily with the general population to collect data for public opinion studies
  • Recruited and screened approximately 300 potential participants daily
  • Assisted with project planning and execution of research
  • Delivered information from script regarding surveys for on-demand phone project assignments
  • Explained questions in better detail for interviewees to allow complete and truthful answers

Sales Representative

Cutco Vector
06.2021 - 08.2021
  • Maintained book of business valued at over $3,000 in two months
  • Created professional sales presentations and seminars to demonstrate product features and competitive advantages
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics

Education

Esthetics Licensure -

Paul Mitchell The School
Colorado Springs
01.2024

High School Diploma -

Air Academy High School
US Air Force Academy, CO
05.2022

Skills

  • Customer/Client Service
  • Professional Telephone Etiquette
  • Interpersonal Communication
  • Patient Records Management
  • Data Verification
  • Medical Terminology
  • Insurance Verification
  • Clerical Support
  • Adaptable
  • Quick Learner

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Timeline

Patient Care Coordinator

Generations Acupuncture
11.2023 - Current

Grocery Clerk

Sprouts Farmers Market Inc
06.2023 - 11.2023

Sales Representative

Cutco Vector
06.2021 - 08.2021

Public Opinion Research Interviewer

LUCE Research
06.2020 - 12.2022

Esthetics Licensure -

Paul Mitchell The School

High School Diploma -

Air Academy High School

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OCEANA O'LONERGAN