Ockeen Mills

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Check in and check out of guest.

Handling guest relations.

• Maintained strong mental focus under pressure situations, enabling successful execution of crucial plays during games.

• Help to organize and coordinate teammates.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.