Octavia Anthony
Houston,Texas
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Operations Command Center Specialist
Sunnova Energy
Houston, Texas
03.2022 - 08.2025
- Receive and process field service reports from internal and external service providers according to established processes and procedures
- Assign service teams and technicians based on existing business rules to optimize efficiency, reduce cost, and reduce time to issue resolution.
- Review and process field service invoices.
- Diagnose and identify remedies for solar systems requiring maintenance.
- Manage technician occupancy and daily schedule to ensure full utilization while managing overtime through a combination of customer appointment and non-appointment work order assignment.
- Build quotes for removal & reinstalls, relocations, and critter/ snow guards.
- Provided training and support to new center staff members.
Assistant Service Manager
H-E-B Grocery Company, LP
Houston, Texas
05.2015 - 12.2021
- Monitors and manages potential front-end shrink process online customer service orders via e-mail.
- Maintains confidentiality of customers' transactions Interface with customers for escalated issues of price items.
- Stocks and organizes shelves ensuring products are available.
- Answer product-related questions for customers and offer additional or alternative products and services.
- Perform the duties of Customer Service Assistant frequently answering incoming calls for customer inquiries.
- Ability to work in a fast-paced environment while keeping focused on the customers' dependability and attention to detail.
- Able to de-escalate any customer conflict and resolve complex problems with best solution.
- Handle operations for store to meet all departmental goals
- Manages 10-15 employees and gave feedback and coaching based on their performance
Education
Diploma -
Willowridge High School
Houston, TexasSkills
- Customer Relations/Service
- Account Management
- Escalations/Issue Resolution
- Organizational Skills
- Operations
- Scheduling
Timeline
Operations Command Center Specialist
Sunnova Energy
03.2022 - 08.2025
Assistant Service Manager
H-E-B Grocery Company, LP
05.2015 - 12.2021
Diploma -
Willowridge High School