Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavia Bristow

Oncology Inside Sales
Jacksonville,FL

Summary

Motivated and service-driven professional seeking a full-time Oncology Inside Sales Representative position that offers meaningful challenges and opportunities to apply strong interpersonal communication, strategic time management, and analytical problem-solving skills to support patient outcomes and drive business growth.

Overview

12
12
years of professional experience

Work History

Oncology Inside Sales PC

Natera
11.2024 - Current
  • Collaborated cross-functionally with Field Sales and internal operations teams to ensure seamless support for existing customer accounts.
  • Conducted patient needs assessments, delivering high-touch customer service while coordinating logistics and resolving service-related challenges.
  • Fostered service-oriented relationships with patients, emphasizing empathy, responsiveness, and continuity of care.
  • Responded promptly to data and analysis requests from multiple departments, ensuring accuracy and timely delivery.
  • Supported the administration and optimization of business systems, including QlikView and Salesforce, to enhance workflow efficiency.
  • Cultivated long-term patient engagement by identifying opportunities for ongoing testing and scheduling follow-ups to support health outcomes.

Refund Coordinator

UF Health Jacksonville
03.2024 - 11.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Underpayment Analyst

Cloudmed
07.2022 - 12.2022
  • Review and analyze payment data to identify underpayments from insurance companies.
  • Used various EMR systems to review records.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Validated correct ICD-10 and HCPCS codes.
  • Effectively post incoming payments from insurance carriers.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Cultivated relationships with industry leaders and within company to share tips and information.

Release of Information Specialist

ScanSTAT Technologies
01.2022 - 07.2022
  • Reproduced protected health information by using data extraction and file management techniques.
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
  • Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day.
  • Date stamped requests and highlighted pertinent data to facilitate processing.
  • Handled phone calls from attorneys, insurance companies and patients.
  • Resolved medical record discrepancies by collecting and analyzing information.
  • Used EPIC EMR to perform data entry functions.
  • Tracked and monitored requests for medical records release.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Registered Pharmacy Technician

Baptist Medical Center
04.2019 - 03.2021
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Fill and restocked Omnicell with correct medications.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Certified Pharmacy Technician

Walgreens
10.2013 - 04.2019
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Manchester, NH

Skills

  • Information Gathering
  • Data analysis and verification
  • Operational streamlining
  • Drug Inventory Management
  • Insurance Verification
  • Insurance Billing
  • Health information privacy
  • Attention to Detail
  • Information Management
  • Patient Data Coding
  • Epic Systems
  • Customer engagement
  • Medical Release of Information ROI Processes
  • Protected Health Information
  • Records Accuracy
  • Sales pipeline

Timeline

Oncology Inside Sales PC

Natera
11.2024 - Current

Refund Coordinator

UF Health Jacksonville
03.2024 - 11.2024

Underpayment Analyst

Cloudmed
07.2022 - 12.2022

Release of Information Specialist

ScanSTAT Technologies
01.2022 - 07.2022

Registered Pharmacy Technician

Baptist Medical Center
04.2019 - 03.2021

Certified Pharmacy Technician

Walgreens
10.2013 - 04.2019

Bachelor of Science - Health Information Management

Southern New Hampshire University

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