Octavia Brooks
Las Vegas
Summary
Experienced retail pharmacy manager with a strong background in effectively leading teams and driving operational success. Demonstrated expertise in fostering collaboration and achieving results in a fast-paced environment. Proven track record of optimizing pharmacy workflows, enhancing customer satisfaction, and ensuring compliance with industry regulations. Skilled in inventory management, staff training, and strategic planning. Known for reliability and adaptability, consistently meeting organizational goals and seamlessly adapting to changing needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Smith's Food and Drug Company
08.2021 - 02.2025
- Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
- Led pharmacy operations and team development while ensuring regulatory compliance, optimizing patient care through comprehensive medication management and clinical services
- Streamlined inventory procurement and management processes while maintaining optimal stock levels and implementing quality assurance protocols
- Fostered professional development by mentoring APPE/IPPE students and technicians, while helping to coordinate vaccine clinics across the Las Vegas valley
- Enhanced patient outcomes through medication therapy management, comprehensive counseling, and proactive healthcare provider collaboration using the Outcomes platform
- Recognized by Kroger for exceptional customer service excellence
- Adapted to changes in pharmacy operations and clinical services, ensuring regulatory compliance while optimizing medication management and patient care delivery
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
Pharmacy Intern
Smith's Food and Drug Company
08.2018 - 08.2021
- Assisted pharmacists in preparing and dispensing medications to patients
- Provided customer service by answering inquiries regarding medications and health products
- Collaborated with healthcare professionals to ensure optimal patient care
- Performed administrative tasks such as filing prescriptions and updating patient records
- Educated patients on medication usage, side effects, and adherence strategies
- Conducted medication therapy management sessions, providing insights on drug interactions and side effects to patients
- Answered telephone promptly and offered friendly, helpful service to customers.
Pharmacy Technician
K-Mart Pharmacy
06.2015 - 07.2018
- Gained hands-on experience with pharmacy software systems for accurate prescription processing and patient records management, during my time working using EasyFill PRN, and at different sites during my rotations such as EPIC, PDX, etc
- Streamlined medication dispensing workflows and implemented digital record-keeping protocols, enhancing pharmacy operational efficiency while maintaining strict compliance standards
- Delivered comprehensive medication counseling to diverse patient groups, focusing on adherence strategies and potential drug interactions for improved health outcomes
- Coordinated with healthcare teams to optimize patient care plans, facilitating seamless communication between physicians, nurses, and pharmacists
- Processed prescriptions with precision while maintaining compliance standards, managed inventory systems, and coordinated with insurance providers for claims resolution
- Assisted pharmacists in medication preparation, and maintained accurate prescription records while ensuring customer satisfaction
- Streamlined prescription filling workflow, reduced wait times, and implemented efficient inventory tracking methods while maintaining regulatory compliance
- Partnered with healthcare providers to verify prescriptions, resolve insurance issues, and ensure accurate medication dispensing for patient safety
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
Education
Doctorate of Pharmacy -
Roseman University of Health Sciences
Henderson, NV05.2021
Skills
- Drug Utilization Review
- Inventory control
- Direct patient care
- Pharmaceutical Research
- Pharmacy Informatics
- Patient education and counseling
- Prescription verification
- Effective Communication
- Problem Solving
- Prescription Processing
- Clinical Documentation
- Medication Therapy Management
Certification
- Pharmacist Licensure- Nevada Board of Pharmacy.
- Medication Therapy Management Certification (MTM) - American Pharmacists Association.
- Basic Life Support for Healthcare Providers – American Heart Association
- PharmacyBased Immunization Delivery Certificate – American Pharmacists Association.
Timeline
Pharmacy Manager
Smith's Food and Drug Company
08.2021 - 02.2025
Pharmacy Intern
Smith's Food and Drug Company
08.2018 - 08.2021
Pharmacy Technician
K-Mart Pharmacy
06.2015 - 07.2018
Doctorate of Pharmacy -
Roseman University of Health Sciences
Similar Profiles
Bruce QuinlanBruce Quinlan
Store Director at Smith's Food and Drug StoresStore Director at Smith's Food and Drug Stores
Teresa SimpsonTeresa Simpson
Cashier at Smith's Food & Drug StoresCashier at Smith's Food & Drug Stores
Chandra StratmanChandra Stratman
Deli Clerk at Smith's Food and DrugDeli Clerk at Smith's Food and Drug