Octavia Bruce
New York,NY
Summary
Tenacious team player accomplished in prospecting leads, bringing in new clients and closing sales. Consistently exceeds quotas and maximizes business profits. Driven to continuous personal improvement with competitive and ambitious mindset. Anticipates and overcomes roadblocks with savvy mindset and luxury sales experience.
Overview
8
8
years of professional experience
Work History
Service Advisor
Cartier
New York
09.2023 - Current
- Contributed over $500k in sales within first few months
- Maintained a diverse book exceeding 200 clients
- Top performer on team while exceeding boutique's servicing, operations, and sales goals
- Coached, trained, and developed employees in best company practices and compliance requirements
- Assisted clients choose optimal services based on preferences, needs and budget limitations
- Conducted personalized service reminders and follow-up calls to increase client retention and repeat business
- Demonstrated expertise in luxury products while educating clients on unique features, quality, and craftsmanship
Operations Specialist
Christian Dior
New York
08.2021 - 06.2023
- Supported boutique in achieving $20 million business in my first year
- Onboarded new hires
- Piloted omnichannel system
- Monitored CCTV system for indication of security issues
- Investigated security, safety and loss-related incidents and prepare detailed reports
- Investigated shrink results outside of acceptable ranges to identify and trace the cause of the losses
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints
FOH & BOH Manager
Nike
New York
10.2016 - 08.2021
- Supported piloting omnichannel systems
- Supported multiple store openings and special events
- Encouraged employees to problem-solve independently to meet targeted deadlines
- Established staff objectives, monitored performance and coached individuals to achieve strong results
- Interviewed and assisted in making hiring decisions
- Managed team of 40+ employees with consistent record of accomplishment in achieving operational goals
Skills
- Relationship retention
- Active listening & learning
- Operations oversight
- Inventory control
- Team building and leadership
- Conflict resolution
Timeline
Service Advisor
Cartier
09.2023 - Current
Operations Specialist
Christian Dior
08.2021 - 06.2023
FOH & BOH Manager
Nike
10.2016 - 08.2021