Octavia Chambers
Summary
Experienced Customer Service Pro Advisor with 10+ years in network troubleshooting and device support. Enhances customer satisfaction through efficient solutions and seamless software integration. Demonstrates exceptional problem-solving and communication skills, resulting in improved resolution times and client retention. Passionate about leveraging advanced computer literacy and active listening to empower users and drive service excellence.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE PRO ADVISOR
Kelly Connect
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
TECH SUPPORT ADVISOR
Modsquad
11.2018 - 06.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
INDEPENDENT CONTRACTOR DRIVER
Uber
02.2016 - 11.2020
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
CUSTOMER SERVICE REP
Sitel
01.2012 - 01.2018
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
ASSOCIATES - BUSINESS -
Colorado Tech University
01.2015
Skills
- Computer literacy
- Communication
- Problem Solving
- Customer Service
- Leadership
- Active Listening
- Network Troubleshooting
- Hardware Setup
- Order Tracking
- Efficiency Improvement
Timeline
CUSTOMER SERVICE PRO ADVISOR
Kelly Connect
06.2022 - Current
TECH SUPPORT ADVISOR
Modsquad
11.2018 - 06.2022
INDEPENDENT CONTRACTOR DRIVER
Uber
02.2016 - 11.2020
CUSTOMER SERVICE REP
Sitel
01.2012 - 01.2018
ASSOCIATES - BUSINESS -
Colorado Tech University
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