Agile and adaptable team leader with stellar management, training, sales and customer service history. Skilled in training employees and leveraging organized approaches to handle daily planning, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Hi, I’m
Octavia Gathers
Fort Lauderdale,FL
Summary
Overview
21
years of professional experience
Work History
Alclear LLCFt. Lauderdale, FL
Sales Brand Ambassador
01.2019 - Current
Job overview
- Resolved problems, improved operations and provided exceptional services.
- Drove team revenue totals by bringing in over $13,000 in sales monthly.
- Educated customers on promotions to enhance sales.
- Monitored and authorized entrance of passengers using Clear Lane for travel through security.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Yard House Ft. Lauderdale, FL
Front Desk Trainer
04.2014 - 05.2017
Job overview
- Supervised staff of 15 through motivational coaching and effective training programs for service and sales techniques.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
StarbucksFt. Lauderdale, FL
Assistant Store Manager
04.2004 - 12.2012
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached 23 sales associates in product specifications, sales incentives and selling techniques.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped them to comply with company policies and procedures.
- Supervised and evaluated shift supervisors baristas and newly hired assistant managers and managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Morris Brown CollegeAtlanta, GA
Associate Of Arts And Sciences from Music Business
05.1997
University Overview
Skills
- Supervision
- Customer Service
- Excellent work ethic
- Recruiting and interviewing
Timeline
Sales Brand Ambassador
Alclear LLC
01.2019 - Current
Front Desk Trainer
Yard House
04.2014 - 05.2017
Assistant Store Manager
Starbucks
04.2004 - 12.2012
Morris Brown College
Associate Of Arts And Sciences from Music Business
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