Octavia Hall
Harrisburg ,NC
Summary
Proven track record in enhancing client relations and boosting revenue, as demonstrated at Spectrum Business. Skilled in leveraging technology for customer engagement and excelling in relationship building and Microsoft. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Spectrum Business
08.2019 - Current
- Built strong client relationships through consistent communication and effective problemsolving.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
BDC Manager
Gerry Wood
06.2017 - 08.2019
- Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.
- Leveraged technology to respond to customer website, social media and email inquiries.
- Offered incentives to reschedule no-show and canceled appointments.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
Administrative Assistant
Aramark
06.2014 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate Of General Studies -
Rowan-Cabarrus Community College
Salisbury, NCHigh School Diploma -
Cannon School
Concord, NC08.2013
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- File Organization
- Time Management
- Filing
- Clerical Support
Timeline
Sales Specialist
Spectrum Business
08.2019 - Current
BDC Manager
Gerry Wood
06.2017 - 08.2019
Administrative Assistant
Aramark
06.2014 - 08.2017
Associate Of General Studies -
Rowan-Cabarrus Community College
High School Diploma -
Cannon School
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