Octavia Hopkins
Tampa
Summary
Dynamic Collection Recovery Specialist with a proven track record at Bank of America, excelling in customer support and effective communication. Adept at analyzing financial data to enhance loan feasibility and ensure compliance. Recognized for professionalism and ethics, driving successful outcomes in team collaboration and data entry efficiency.
Overview
14
14
years of professional experience
Work History
Collection Recovery Specialist
Bank of America
Tampa
06.2020 - Current
- Investigated customer credit history to determine ability to pay debt owed.
- Responded promptly to inquiries from customers regarding their accounts status.
- Advised internal departments on best practices for collecting past-due payments.
- Ensured compliance with federal regulations related to collections activities.
Home Equity Specialist
Bank of America
Tampa
08.2017 - 06.2020
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Updated client account information and records in company databases.
- Collaborated with company teams to expedite loan approval processes.
Loan Servicing Specialist
HSBC Bank
Tampa
08.2011 - 06.2017
- Assembled and compiled documents for loan closings.
- Prepared loan documents via scanner and imaging process
- Prepared and delivered loan documents to title and escrow teams.
- Examined and verified information in loan application and closing documents.
Education
High School Diploma -
Chamberlin High School
Tampa, FL06-1992
Skills
- Customer support / 2Service Excellence
- Effective communication
- Team collaboration
- Professionalism and ethics
- Empathy and tactfulness1
- Data entry efficiency
Affiliations
- Volunteer work at the following events: Best Buddies International, Tampa Museum of Art, Red Cross, Trinity Cafe, Feed America and Metropolitan Ministries6
Timeline
Collection Recovery Specialist
Bank of America
06.2020 - Current
Home Equity Specialist
Bank of America
08.2017 - 06.2020
Loan Servicing Specialist
HSBC Bank
08.2011 - 06.2017
High School Diploma -
Chamberlin High School
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